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Hawaii

Coordinator update

A short time after my posting yesterday my coordinator called me. She told me that a "bride" informed her of my post and this made her unhappy as it can ruin her reputation. I will be canceling as I don't think I will be needing her full-coordination services anymore.

She should be processing my file for a refund but I'm not sure how long it will take, I may send a follow-up email to clarrify the details. I really hope she keeps her word and sends the deposit back as promised. If not I will be sure to let you guys know. I still truly believe she takes on a lot for one person and if she continues to overbook I will not be the only bride on here complaining.
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Re: Coordinator update

  • fabutanfabutan member
    500 Comments
    edited December 2011
    Hi tiggy, glad you're getting some progress with this at least!  Fingers crossed she keeps her word about refunding the deposit - I'm sure she will.  I'm just sorry that you have to go through all of this!  This shouldn't be part of the wedding planning experience...

    I really like Lori as a person and I'm sure she does a great job executing weddings on the day-of.  But as you said, I agree that she tends to take on more than she can chew.  She quite often does weddings back-to-back and last I heard, sometimes does two weddings in one day (with the help of Jackie, her assistant).  It's probably good income, but the sacrifice is probably quality and attention to brides - and they're probably getting too busy for their own good.  When demand becomes more than supply, I think vendors have to consider either taking on fewer weddings or (I hate to say this) raise their prices.  If they're over-burdening themselves, that can't be good for themselves or their clients.  Just saying....

    We pulled out just before submitting our deposit for the same reasons about responsiveness and attention to detail.  We also changed venues and couldn't use her anyways.  Word of warning - she didn't take the news too well and took out quite a few bitter feelings on us at first (which was ironic, because this was the only time when she was responsive and we received multiple e-mails).  It took quite a bit of time for her to "turn around" and wish us well.  I still felt a certain resentment from her until the end, which was a pity....hope you don't have to deal with a similar experience, but just a word of warning.  

    Keep strong!!  Everything will work out in the end.  :)  Sending knottie vibes!


  • motoLynmotoLyn member
    2500 Comments Fourth Anniversary 100 Love Its Name Dropper
    edited December 2011
    Tiggy I'm glad to hear that there is resolution for you and I hope that from here on it goes smoothly for you.  I am just disappointed that for Lori to get back to you that it had to be because of another bride informing her.  But at least that brought about the solution that you needed.  Hope you find a WC that you click with!
  • AKWinterBrideAKWinterBride member
    Knottie Warrior 1000 Comments Combo Breaker
    edited December 2011
    Hmmm, I don't know how I feel about another 'bride' informing Lori about your post.  I am really hoping she found the post herself because this forum is supposed to be a place where we can air our thoughts and feeling and we shouldn't have to worry about someone telling people about posts on here. 

    That said, I'm glad you got in contact with her and are cancelling.  If she called you upset that you could ruin her reputation, then I suggest that she start managing her clients better rather than getting mad after she missed your appointment. 

    Good luck on your search for a new coordinator, I hope everything goes great for you from this point forward!!! 
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  • edited December 2011
    I'm sure she read the post here and I'm sorry, it sounds like she's making you feel bad when she should be embarrassed for her lack of professionalism.  One other reason I chose my coordinator was because she told me she only does one wedding a day.  There are so many other great coordinators on Maui who would be happy to work with you.
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  • edited December 2011
    Good for you! I agree with Ninja and AK. I'm sad that she was more interested in her reputation and the post than on how her service was to you. Good luck on finding a new coordinator and on everything. My coordinator is great, but I'm not sure if she's taking anymore clients.
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