Hi everyone, I don't know if anyone has had a bad experience with Brides by Demetrios, but I certainly have. It all began from the moment I walked into the store (Cherry Hill, NJ). I walked in with my bridal party at the supposed scheduled time and day. When the sales associate checked in their schedule book, my appointment was never registered into their schedule. Mind you, I called a month before to schedule the appointment and had scheduled it via a store manager. Luckily, they had someone without an appointment at that time so we were attended by Michelle. She was very nice and helpful when we were in search of the dresses. We were even able to find a dress for my mom! However, once we got to the point of getting everyone's measurements, things got a little sketchy. The sales associates insisted that the girls order dress sizes that were larger than their normal dress size. We all know that formal dresses run smaller than the normal store dress. However, these sizes seemed extra larger than usual. Another issue we encountered when ordering the dresses was that one dress was charged for extra length. When my friend found out, she called to have the charge removed, she's average height and certainly did not need extra length on her dress. It took 2 weeks to finally have someone re-do her order, and then and only then were they able to place the order for the 4 bridesmaids dresses.
Four months later when the dresses finally arrive, the dresses are really loose on everyone. One of my bridesmaid's dress is abnormally huge. It's so big that she can fit her arms inside the dress and still doesn't stay on her! We all called the store to find out what they could do. We were hoping for a dress in her actual size to be rushed ordered to the store. All we were offered was 50% off the alteration (just to take it in). She was already charged EXTRA for that size she ordered, now they're charging her to take that fabric off! I just don't understand how this way of conducting business is allowed. They cower behind the signature they make you place on a piece of paper stating that you agree to order that size. How can you not sign the paper when you have 2 sales people telling you that's your size, if you order a size smaller it'll be too small...
My friend took her dress to the store to show the manager that she was not exaggerating about how large her dress is. Still there, after almost 3 hours of talking to them and dealing with alterations, no one apologized, no one acknowledged that it was too big, and still she had to pay for their mistake. The only person who recognized the mistake was the seamstress, and only when the manager was not around. I'm just appalled. It seems that they purposely order dresses larger than normal in order to reap the benefits of alterations. Alterations are expected, of course, that is not my complaint. However, paying extra for a larger than normal size, and then having to pay extra to take all that unnecessary fabric is just wrong! If you've had a similar or different experience with Brides by Demetrios please vent ☺ If you skimmed to the end of this, my message is don't go to Brides by Demetrios!