My FI was generous and paid for all his GM's attire. He was told that they could go to any of that tux company and get fitted no problem.
My poor brother decided to go in and ask about a fitting today at his local tux shop. They gave him the run around and DIDN'T EVEN LOOK FI UP IN THE COMPUTER!!! Then they tried to tell my brother he had to go to a neighboring town to pick up his attire on top of trying to charge him a $20 deposit.
No. NONONONONO. WRONG.
FI called the company and told them this and the company agreed that yeah, it says he paid in full and yeah, he can go to the store he wants to go to and get fitted. And yeah, my brother shouldn't have to pay a red cent (which is good because pennies don't exist in Canada anymore)
It's not like my brother wandered in and was like "Errr...I needs a pantz." He gave FI's name and the wedding date. How effing hard is it to go "hmmm, let's check the system."
I was so annoyed!! Correction, I still am.