I am a DIY'er and knew when I first started my wedding planning that I would be doing all the flowers myself. We got married on the beach so the only flowers I would need were the bouquets and boutonnieres along with some aisle decorations. I did my research and found The Flower Exchange to be the best deal for my money. Unfortuantely the best deal does not equal the best value. I received my flowers the Friday before my wedding and upon opening them found that quite a few of the miniature calla lilies were rotting. The stems were complete mush. I called The Flower Exchange but they had closed for the evening so I left a message explaining what happened, along with my number and a request they call me back. The next day I started working on my flowers and found several more of the calla lilies had rotting stems. I had to throw away over half of the miniature calla lilies I had ordered. Thankfully I had enough for the bouquets and boutonnieres but the aisle decorations had to be forgotten. We got married out of town so when we got home we immediately unpacked and repacked for our honeymoon and left the same day. I realized on the plane that I had not gotten a call back from The Flower Exchange. I figured I would just contact them when we got back because we were not in the country and I didn't want to pay the crazy international cell phone rates. When we got back I immediately called and was informed that per the Terms and Conditions I was supposed to email them within 24 hours. I told I had called the same day I received the flowers and that I didn't see anything in their Terms and Conditions about emailing and they hadn't sent anything with the flowers to indicate what should be done in case of problems. The person I spoke to told me to email them the details of what happened along with pictures and he would see what they could do. After getting off the phone I found their Terms and Conditions online and read them. There was nothing in there about emailing. It just said they had to be contacted within 24 hours if there were any problems. I emailed them what they requested and never heard back so I called again a week later. I was informed that they did email me back and she said she would resend it. I gave them until the next day and when I still didn't receive an email from them I called again. This time they put me through to the owner who informed me I didn't follow their Terms and Conditions and would therefore not be given any refund. He was extremely rude and didn't care that the flowers they sent were garbage. I am kicking myself for not printing out the Terms and Conditions that were on their site because when I went back to their site after talking to the owner to print the Terms and Conditions I noticed they have since changed them. They have added the emailing part to them and now I'm not sure what can be done. I am going to call my bank and hope that because I used my Mastercard debit card as a credit card to purchase the flowers they will fight this for me. But in the meantime I am warning all of you that The Flower Exchange is very shady and the flowers are crap. Several of the large calla lilies I ordered were bruised and over half the miniature ones were rotten and beyond usable. I hope no one else has to go through this because believe me it was not fun.