Hi guys! I'm struggling with my shuttle situation, which is not ideal. Any opinions or thoughts appreciated.
Approximately 30 guests are staying at a hotel 10 minutes from our venue. The hotel is giving us two complimentary shuttle trips. We've asked if we can add another one and even pay for it, and they said no because the primary purpose of the shuttle is to take hotel guests to and from the airport all day and they need it for that. OK fine. Two trips seemed better to me than zero trips. (But now I'm not so sure.)
Each shuttle trip will take 10 guests. So 20 guests will be able to take the shuttle, split over two trips. And the remaining 10 guests will need to drive themselves to the venue, take cabs (which are plentiful) or take Uber. A few of the families at the hotel have babies, so I'm assuming (hoping) they will drive themselves because they will need a carseat and a stroller and all other baby-related nonesense. But there will still have to be a couple others that get themselves to the venue without the shuttle.
Sooo... I'm struggling with how to explain this, tactfully, to guests. Everything I come up with seems tacky and tier-y.
I was thinking I would include a card in the welcome bag that says something like....
How to Get Around
Cab name/#
Another Cab name/#
Uber also serves Downtown XXX, if you don't have an account, you can download the app on your smartphone, visit uber.com for info
Complimentary Valet Parking at the Venue
A hotel shuttle will also be available at 4:25 and 4:45 to take approximately 20 guests (10 guests per trip) to the venue. The shuttle will return to the venue at 9:45 and 10:45pm to take guests back to the hotel.
Is this the tackiest thing you have ever seen??? Should I just leave the shuttle info off all together and just verbally tell the older guests about the shuttle so the younger people (who already use Uber) take Uber or cabs instead? What if the younger people then see the shuttle and are like, "WTF"? Should I just can the shuttle alltogether since it can't take everyone? Am I overthinking all of this like a crazy person?