Hi Everyone,
This is my first time posting, so please go easy on me...
I would love some advice. Here's a bit of background - my wedding is now just over 2 months away, so it's getting down to crunch time. Last week I had hair and makeup trial, which was something I was really looking forward to, I was so excited about connecting with the stylist and finally nailing down a look for the big day.
The trial did not go as expected, the stylist was nice but I don't feel like she listened to what I was asking for at all (this may have been because she was talking about her own potential engagement and the ring she wanted the ENTIRE time). I even brought pictures and what I ended up with was SO far from what I had showed her. The makeup on the other hand was a bit better, she did a nice job and listened to my feedback. By the end, I was exhausted and I was hoping I would get home and like it more. I didn't and ended up getting myself pretty worked up over it.
The next morning, I emailed the beauty coordinator and told her all of my feedback. It took her nearly a week to get back to me and acknowledge that they would be able to make the changes I had asked for in the email (again sent with pictures).
This wasn't the first time I had issues with communication with them - I started talking to them at the beginning of February, went through all of the Q&A, filling out forms, etc. and finally got to the contract by the end of February. However, I didn't get to even see a real contract until over a month later when they sent me someone else's contract - everything was wrong, the date, the amount, nothing was correct except for my name. I told them and they sent me a new contract that day. I filled it out with everyone's information and sent it back. Only to have a digital copy sent back with all of my bridesmaids missing from the list of services. So I emailed again, she added the bridesmaids, but missed 2 of them. So I emailed again. This time it took her 3 days to get me the correct contract.
After all of that, for some reason, I still signed it and sent in the non-refundable deposit and set up the trial run (which I paid a stupid amount of money for) and ended up disappointed.
I've gotten so frustrated with the lack of organization on their end that I found another salon to do the hair and makeup for me and the bridesmaids and I am seriously considering canceling the original contract. I feel a little stuck, I've already paid a lot of money that I can't get back and I probably should have been more firm at the trial and told her I really didn't like the hair. I'm finding it hard to make a decision in fear that no matter what I do, it wont be the right choice.
Advice is very much appreciated... do I ditch them? Should I stick it out with the original service?
Thanks!!