You are being yelled out for not having a reservation for a guest. They yell and scream at you for being stupid. Then they email their confirmation to prove they are correct. Then you read the confirmation and have to point out to the guest that the reservation was made for 2016 not 2015.
Oops.
FYI the reservation was made through a timeshare exchange program. The confirmation is in the guest's hand. It clearly says 2016, not 2015. We are completely sold out this weekend. We are under no obligation to put them up anywhere else either.
Moral of the story, read your confirmation letters, including the year Sadly this happens about once a year to us.
Anyone else have stupid customer stories?
What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests. Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated.