Seriously wondering if it is possible to demand my money back. I had my hair and makeup trial this past Saturday. So I selected this salon for my hair/ makeup trial because
it had good reviews online for using natural products (which is important to me
since I have very sensation skin) and the hair pictures on the website/
facebook were good (although limited amount).
I was going with a friend so she could give an opinion etc. About an hour and a half before my
appointment I get a call from the stylist (I use this term loosely) saying that
the appointment before me cancelled and I can come earlier if I want. She went over the services I was down for and
she had me as a cut and updo, not an updo and makeup. She said that if I come early she can squeeze
in the makeup trial.
The hair trial: So we
get there 30 minutes early, the place is nice, but pretty much deserted. Strange for a Saturday afternoon in my
opinion….I showed the stylist the inspiration for my hair, which is a loose wave
low up do with a little height at the crown.
The stylist starts off my teasing the crap out of my hair and then just
pin pin pinning away and what I turned out with looked like 1990s prom
hair. Uneven bump on top with tight
pinned rosettes all the way up the back.
It was hideous. I went through 3
inspiration photos (nothing complicated mind you) and she did 4 hairstyles in
my hair basically telling me the whole time that my hair is too fine to do
anything other than a low bun (which was awful, but sadly the best of the 4). There were so many visible pins sticking out
of my hair that it was ridiculous and she even suggested I buy decorative bobby
pins for her to use on my wedding day because the pins show. This is unacceptable.
She refused to curl
my hair or even try anything else I suggested or that my friend suggested. She just kept saying “no, that won’t work
with your hair”. She basically barked at
me the whole time about what my hair would not do. I actually broke down and cried at one
point. After all of this I was past my appointment end
time and she had not done my makeup trial.
The makeup trial:
Since it was past my appointment end time (and actually the salon closed
at my appointment end time so now we were after hours) the stylist hardly even
did what I would consider a makeup trial.
She took 3 minutes and she smeared all of the makeup onto my face with
HER FINGERS! No brushes or sponges needed
apparently for anything other than the lip stain. To top it off the makeup was way too dark for
my complexion and she did not even apply any sort of eyeliner or mascara saying
“I don’t like to apply anything too close to the eye in case of allergies so if
you want that you need to bring your own”.
Um….ok….. I ended up looking like
a hooker corpse.
I just wanted to get out of there after all this so I just
paid what I owed and left. I got in my car and looked in the mirror and
the lip stain she had put on me was actually crooked and outside my lips. UGH! I
knew it was bad, but I actually didn’t even realize exactly how horrible it was
until I looked at the pictures my friend took.
I got home and my fiancé actually laughed and said “what did she do to
you?!” Hmm…not exactly the reaction I
would want for a wedding look.
I was obviously upset, then I tried to laugh about it, but
now I am just pissed. My mom saw the
pictures and said I should demand my money back. It was too expensive to end up with those
results. I understand it was a trial so
there was a chance I would not like it, but I feel I should have at least
received professional results. It was a
nightmare! I don’t even know how this
place had good reviews. Obviously you
can’t trust what you find on the internet.
Images of the hair are attached, but I am not showing the
makeup because I am too humiliated about it to show myself looking like that.