This just doesn't sound right to me. We booked with this venue that told us they were completely DIY and they have one preferred caterer. Once we booked with them and gave them a deposit, I started to contact all of my favorite vendors for tastings.
I had picked one out and let the venue know. The owner threw a huge fit and said that they do not accept any other caterers except for the one on their preferred list. He said that they are technically the venue's only food service and we are not allowed to contract anyone else. As we are going through our contract it doesn't say any details about that.
To keep the peace, we scheduled a tasting with their caterer. We just received the quote from them and they said that on top of the 29% service fee that the venue charges (and on top of the price to rent the venue), that they too charge a separate 21% service fee. But the thing that confuses me is that this service fee goes to cleanup, but they aren't breaking anything down, I'm doing it. And the venue is the one that provides the linens, tables, chairs, etc.. It just seems like both are double dipping to get more money.
Is any of this normal? have any of you experienced this?