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Four Months for Photos?

SassyCass92SassyCass92 member
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in Wedding Photography and Videography Forum
I'm hoping this is the best board to post this on! My husband and I absolutely loved our photographer and have been anxiously awaiting our pictures. Well, our wedding was September 17, and all of a sudden four and a half months have passed without a word on our photos. Our engagement pictures took quite awhile to come back, I think about a month and a half if I remember correctly, and I know she does a lot of editing, so we weren't really worried at first. Today, I took a look on her website and it says clients can expect their disk within about two months. This alarmed me a little. I was hoping to here if anyone else shared this experience and , if so, how you handled it. We aren't angry or impatient, we really just want to know what's taking so long. Thanks in advance!
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Re: Four Months for Photos?

  • lovesclimbinglovesclimbing member
    First Anniversary First Comment 5 Love Its First Answer
    What does your contract say?
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  • SassyCass92SassyCass92 member
    Name Dropper First Comment
    Our contract says "Image processing and USB creation and delivery take approximately 4 to 6 weeks. During high volume periods, time to deliver may take longer."
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  • justsiejustsie member
    First Anniversary First Answer First Comment 5 Love Its
    SassyCass92 said:
    I'm hoping this is the best board to post this on! My husband and I absolutely loved our photographer and have been anxiously awaiting our pictures. Well, our wedding was September 17, and all of a sudden four and a half months have passed without a word on our photos. Our engagement pictures took quite awhile to come back, I think about a month and a half if I remember correctly, and I know she does a lot of editing, so we weren't really worried at first. Today, I took a look on her website and it says clients can expect their disk within about two months. This alarmed me a little. I was hoping to here if anyone else shared this experience and , if so, how you handled it. We aren't angry or impatient, we really just want to know what's taking so long. Thanks in advance!
    When you called them what did they say?
    image
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  • SassyCass92SassyCass92 member
    Name Dropper First Comment
    @justsie I have not called her yet. Honestly, I was hoping for a bit of advice before doing so, which is why  I posted here. I have a bit of social anxiety and like to prepare myself before heading into a new situation.
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  • charlotte989875charlotte989875 member
    First Anniversary First Comment First Answer 5 Love Its
    SassyCass92 said:
    @justsie I have not called her yet. Honestly, I was hoping for a bit of advice before doing so, which is why  I posted here. I have a bit of social anxiety and like to prepare myself before heading into a new situation.
    I would call and ask if she had a timeline of when you can expect your photos. Say that your contract said 4-6 weeks and you understand that high volume can extend that, but now you're 4 months past and you're really looking forward to seeing them. And go from there. 

    I would also recommend after your phone call following up with an email restating whatever you agreed on so there's a paper trail. 
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