Well maybe not that dramatic. My wedding cake is included in the price of the reception, but only if you use their featured vendor. The problem is the cake lady has zero customer service skills, often double booking appointments and juggling two brides at the same time. I just don't feel comfortable using this baker for my cake. When I arrived at my appointment to order my cake, there was another bride cutting into my appointment who had no signs of leaving. I was so flustered and annoyed I just ordered the first cake I saw. Under normal circumstances, I wouldn't give this woman my business, but since the cake is included I feel like I can't walk away. Would it be inappropriate to ask the reception venue to deduct the cost of the cake so that I can go to a vendor that I am more comfortable with?