My husband and I got married in August of 2012.
I was living in a different city from my fiancé and photographer as a result we didn’t have our engagement photos done until6 weeks before the wedding. Within a week of having our engagement photos taken we had the proofs and were told to pick 20 photos from each photographer (we had 2). With all the business of last minute wedding plans and going on our honeymoon we didn’t respond with our 40 picks until Labour Day week end.
Within two weeks of our wedding our lead photographer had sent us his proofs from the wedding, and the second photographer sent hers’ after we sent the engagement photos. We didn’t get any information on our engagement photos, I casually mentioned to my MIL that this was the case; she sometimes works with our photographer at her catering job. In mid-November our photographer e-mailed us saying he herd we were trying to get a hold of him. I responded that we were just looking for an update on our engagement photos; no response.
My husband and I were really busy after getting married we both moved, I started a new job, so we didn’t pick our 230 photos to have processed until December. So I sent out an e-mail with our list of photos to be processed, and mentioned that I hadn’t received our engagement photos yet. It’s important to note that I made an error and only sent this e-mail to our second photographer, who responded by sending her engagement photos. Six weeks after this e-mail, I e-mailed our lead photographer asking for an update which is when I realized my mistake. I corrected it by sending our lead photographer the list. He responded saying that he would get started right away and sends us the first 25 when they were ready; no mention of engagement photos. Seven weeks later (our contract says 6 weeks turnaround time) I e-mailed him asking for an update on our missing engagement photos and our wedding photos.
I just need some advice on what steps to take next.