A few months back my fiance and I registered at Macy's and Belk. We have now started getting gifts at showers and whatnot. We have had NOTHING but trouble returning gifts to Macy's. They are willing to give only the "lowest selling price in the last six months" without a receipt (or some magical CNL label that the store associates making minimum wage "always remember to attach"). Who gives a receipt with a wedding gift HONESTLY? The employees have been beyond rude, and despite the fact that we can scan the item at a self scanner and know they will put the item back on the shelf for $40, they are only willing to give us $17.
After calling the executive office for Macy's, and getting absolutely nowhere except having their ridiculous policy repeated back to me over the phone, I have deleted my entire registry and moved everything over to Belk. They have been WONDERFUL, and have bent over backwards for me, getting us great deals, discounts, coupons. I can not say enough for how amazing they have been.
I am vowing to not have another bride go through what I have with Macy's. My advice: when you get those "special registration event" emails from them: RUN!