So- my MOH and I went today to pick up her wedding dress (she is getting married next month). We walked in, she paid, and they handed her her dress. She was like, Um, I want to try it on. We had walked in with shoes, crinoline, etc. So- it was clearly obvious that we wanted to try it on to make sure it fit. She was a little worried about it, because of the size the guy ordered. According to their measurements, the size SHOULD fit, but was definitely a SMALLER size than what she normally wears as far as street clothes go. So, I go into the dressing room with her, she tries it on, and I can not get the zipper to close all the way. Uh oh. So, the girl comes in that is "helping" us (more like just showing us into the dressing room), and works with the zipper. She readjusted my MOH in the dress, clipped it with a clip that I did not know was on the dress, and pulled the zipper up. RIIIIIIIIP! She ripped the zipper! Now there is a HUGE hole and you can see her back!! Major panic time! We get things straightened out so that they will fix it and ship it to her house because today was literally the ONLY day that she could pick up the dress. I just wanted to share my experience because this is the SECOND time that AA has been bad. They were GREAT when I was picking my dress. But, just as my MOH, when I came back to pick it up, they took the money and it was like business was done. They did not offer to have me try on the dress and were quite rude about the whole thing. It is very frustrating... Hopefully things get fixed and her dress is fine.