So the venue we've chosen (in Sedona) has not given me the best customer service and has been really difficult for our guests. Guests have been told to call back 3+ times to book their reservations bc of a system being down. The resort changed our room block code without telling us. I only found out from a guest who called to tell me that the front desk gave them a different code. I had to call the company doing our save the dates to have them changed because of this. Now, I've been notified of several awful reviews on trip advisor claiming our hotel to be infested with cockroaches!!!! There are other complaints as well but this is the most significant. I called and spoke with the GM today and went over all of the issues we've had. We've been booked with them since January, so this is not a few incidents, this is 9 months of crappy service So, our save the dates have already gone out (this is a destination wedding over a holiday weekend) with the hotel/venue info. And 20 rooms have already been booked. We really were excited about this location, but now I can't stop thinking about how upset I'll be if I hear that our guests who are travelling so far get here to find cockroaches in their rooms. While changing our date/venue is DEFINITELY not ideal, I don't know how to put away these fears. And yes, I know there's never going to be a guarantee on anything - weather, bugs, etc. Anything can happen but I feel like knowing about this and doing nothing is a HUGE risk. I did some homework today and there are a few venues available. The GM at our venue has offered us a free night to stay at the venue to see the room for ourselves. He also said he will give us our security deposit back. I know it would be a slight inconvenience for our guests to change their accomodations, but I also feel like it's 8 months out, and definitely for a good reason. What would you do?