For the ladies getting married at SSB, I wanted to let you know that Amelia and Chef Scott are no longer there.
I just dropped my revised contract in the mail to them yesterday, and found out about the changes today. I immediately called my WP and told her about what I had heard (on another board). She called them and was able to speak with someone, who confirmed that Amelia and Scott were replaced with Raphael (planner) and Chef Kevin. Also, the new pastry chef, Chef Duff, is also now on board.
She then received a call back from Raphael, and feels that he understands the "service" part of customer service. He said all the right things and made all the apologies (for brides hearing about this change through the grapevine, instead of through formalized communications from SSB).
Due to a very specific and customized menu that I created, and then tweaked with Chef Scott, we'll work with the new chef next week, to understand what changes, if any should be expected.
Just thought you should know...
Presentation is everything!!