A few weeks ago I posted on Aztec Limo and all the issues I was having with them and the fact that they would not refund my money. I did contact the bank and my credit card company, but because the contract said there is a "non-refundable deposit" there wasn't much they could do.
Fred Moore from Aztec sent me three different e-mails with hree different non-refundable deposit quotes ($200, $300 and $150). I have called and e-mailed EVERY DAY since June 2 trying to get my money refunded. I cancelled the services on May 24, 2010. Today, the money was refunded, minus $161.20. I guess that is what they decided on as the non-refundable deposit finally.
In all of my e-mails and phone calls to them I have stated that I absolutely refuse to pay a non-refundable deposit for several reasons: 1) It was due to their inability to get my reservation correct that I cancelled. 2) They have nothing in writing about what their non-refundable deposit amount is and I have received three different answers. I firmly believe they make this number up. and 3) It has taken over a month to get my refund. That is ridiculous. Had they refunded my money the day I cancelled, it would be a different story. But they didn't.
At this point, I don't really care. Even with the money they are keeping, I am still spending less by going with the other limo company. But I want to be a pain to them and I want them to get annoyed, just like I got annoyed with them.
I have filed a complaint with the BBB and I fully intend to let brides know to STAY AWAY from Aztec Limo services.
If you missed the first post: they lied to me (numerous times), hung up on me, refused to return phone calls, made up stories ("Your fiance made these reservations so it's not our fault. . .blame him." Only the guy couldn't tell me what my fiance's name was and why he made the reservation under my name and e-mail address and used my credit card.) and charged my card over $100 more than what they quoted me due to "additional charges and fees" that were never mentioned or advertised.
STAY AWAY FROM AZTEC LIMO SERVICES.