Ok so normally I'm not a venting on the boards type person but I want to scream right now. Delta's website has been down since last night when I needed to check in for my flight.
I was able to check in using my iPhone app but have no way to pay for my baggage fee and I don't particularly want to wait in line with every other Delta passenger who needs to check in for their flight at the airport. So I call customser service to pay for the baggage fee over the phone. Seems reasonable right?
I spend 16 minutes on hold until I finally get to speak to the Delta "customer service" representative.
Me: Yes I would like to pay my baggage fee over the phone since I am unable to do so online since your website is down.
CSR: Our website is back up so you can do it online.
Me: I've been trying your website while on hold, and it's still down.
CSR: Well I was told it was back up.
Me: But it isn't. So is there a way to pay with you, I've done it before.
CSR: We are unable to do that for you so you'll either have to do it online or at the airport.
Me: Well I told you, the website is still down.
CSR: Well I was told it was back up so it looks like you'll have to pay for it at the airport since I can't do that for you.
REALLY?! That is your customer service? To argue with me that your website is down and then not do anything about it?! Look, I get that you guys have been inundated with calls, but it's not the customer's fault that your website is down. So now I have to deal with everyone else who couldn't check in/pay online at the airport. Fan-tastic. Ugh, I can't wait to get home!