Hi girls: I am wondering if anyone else had any similar issues w/ this hotel, or any other on the cape for that matter. I am really upset right now and not sure what to do. I called the Radisson back in September to book a room block. I was told a few things (and of course it was over the phone and have no back up) that 1) they do not have a 2 night min (which is partly why I went w/ them) 2) that they way they do room blocks is by blocking 10 rooms at a time and as they are booked they auto-refill the block to 10 3) that I had until May 10th to book at our group rate.
It is now only March 17th. last thursday a friend of the family called my mom to say when she tried to book she was told not only that my block was sold out but that the whole hotel was sold out too. When I foudn out about this on sturday I called the front desk who told me "oh well your room block is showing as full but you only have 16 people on it, but the hotel still has rooms. I guess your guest was transfered to the reservation line and they see things that I dont" And so my wedding guest called back and got a room. We then tried to contact any wedding party memebrs who did not have rooms to have them book. One was able to.
I got intouch w/ my group sales mgr on Monday who told me that another group of 60 people had a room block on hold for that weekend and she would not know until this week if it goes through and that would wipe out all rooms left in the hotel. I asked her how she could let one group override another and she said "bc they are all going to a master account." Now just a disclaimer that I am an inhouse event planner for an organization so I get how room blocks work. So I said "well you told me I could only get 10 rooms at a time, if there was an option to do more I would have" which she replied "we dont do that for weddings, only groups that pay to the master, so you couldnt get more then 10" So basically she put me between a rock and a hard place that I could only get 10 rooms at a time but 16 rooms into by block allowed another group to come in and take over the hotel!
So as it stands 4 of our groomsmen and my father do not have hotel rooms with us right now. The hotel is not being flexible at ALL no matter what I say.
Any suggestions, thoughts, experiences? I am really considering if the block goes through making the Radisson transfer all of our block to the HOliday Inn which is their sister hotel and telling everyone in the wedding to call ASAP for a room. Which is pretty annoying since I already printed my direction cards and shuttle cards which list the radisson (which I also mentioned to my group mgr and she didnt seem to care much about the loss of $ on my end).
UGH!