I contacted my wedding cake baker back in November or December and gave her my wedding date, which she claimed to have put on her calendar. I've been emailing with her back and forth regarding details since that time. She has been paid in full through PayPal at her request. She has continuously postponed aapointments with me. Sending me emails, apologizing - something came up, etc. Told me to call her and we'd work out details. I called a couple times and, of course, she didn't answer or return my calls. I sent her a text this morning (my wedding day) which she didn't respond to. Finally, my fiance called and left her a message saying "if you're not going to show up, please be kind enough to let us know so we can make other arrangements" to which she replied about 30 minutes before the wedding. She was apparently out of town and had it on her calendar for the "20th". I went back and verified in the emails and I did tell her the 13th. Of course, I already knew it was an excuse because that's all I've gotten from her for months. We were blessed to have wonderful friends to help us work out something else for cakes.
My advice to all of you - 1) Don't pay for it if the baker won't take time to meet with you; 2) Don't use Martha Lucille's Bakery!
Be kinder than necessary because everyone you meet is fighting some kind of battle.