With 8 days until my wedding, I didn't think I'd have to add "dealing with an uncooperative vendor" to my list. Trust me, I've got plenty to do this week. I'm not naming any names just yet, but why is it that after a vendor receives your deposit, their sweet as sugar attitude gets a tad sour?? And when they receive your payment in full, they're attitude changes to being downright abrupt & includes them inventing new terms to a contract that were never agreed upon or included in the signed, yes singed, contract. It is truly is annoying & a shame that the level of professionalism vendors exude turns on & off when money exchanges hands.
Here's the scoop, one of my vendors is now alleging it "doesn't split" times when 2 vendors are hired to shoot a wedding. However, we hired this company knowing they would be willing to have 1 vendor start earlier in the day to shoot the groom & the other vendor to start later in the day to shoot me. Basically, they would be willing to accommodate a time split. This would mean that vendor #1 would end at an earlier time then vendor #2. Right? Wrong. The vendor now claims that they both must start & finish at the same time because split times are not accomodated. This was never agreed upon nor specified in the contract (just re-read the contact again & it's nowhere to be found) & we never agreed upon this. During our meetings with the vendor, we even explained the day's set-up & that splitting times was very important to us. So what's the problem then? Further, we have another vendor who is completely willing to split times to accommodate our needs. The uncooperative vendor is more concerned about being able to leave together then capturing what we want. Ugh, I'm just extremely annoyed & debating on how to handle this. Here are my options: 1) rip them a new one explaining too bad your contract doesn't specify the newly invented term, better luck next time ;OR 2) thanks for your uncooperative attitude, we'll swallow your refusal to split times, but know we actually agreed on the opposite & the term is NOT included in the contract, no worries though, oh & we'll be sure to give you an accurate review after all is said & done. Option #1 would probably sever the relationship pretty quickly so I think Option #2 might be a better approach even though we're losing an hour of coverage that we really needed. Thoughts?