Hi All,
I feel like I've read nothing less than stellar reviews of Maggiano's from everyone who has dealt with them. Over the past few months, when dealing with Cassy, things seem great - but the past few interactions have been with Mark and while he's quick to respond, I find him kindof abrupt, not really trying to be helpful and he doesn't actually answer all of my questions.
Another thing that rubbed me the wrong way is that, while trying to arrange for seeing the rooms and discussing details - he offered that we could walk through the rooms on our own when they're not there and just deal with him by fax/email to finalize the contract. Is it too much to be able to expect meeting with a banquet rep to ask our questions before we make this decision that is very important to us? I know they deal with dozens of events each week, but for us, this is one VERY IMPORTANT event!
Has anyone experienced this?
I'm wondering if he's not used to dealing with a guy and prefers to only deal with brides. Frankly, at this point, if it wasn't for the fact that Maggiano's is one of our main choices, I'd consider ruling it out. He's given me a time when he's available, and one when Cassy is. I'll be doing my best to make it to the appointment with Cassy, because I'd hate to rule them out just because of his email mannerisms.