Do NOT! Register at Macy's

angelakf324 · May 2012

A few months back my fiance and I registered at Macy's and Belk. We have now started getting gifts at showers and whatnot. We have had NOTHING but trouble returning gifts to Macy's. They are willing to give only the "lowest selling price in the last six months" without a receipt (or some magical CNL label that the store associates making minimum wage "always remember to attach"). Who gives a receipt with a wedding gift HONESTLY? The employees have been beyond rude, and despite the fact that we can scan the item at a self scanner and know they will put the item back on the shelf for $40, they are only willing to give us $17.

After calling the executive office for Macy's, and getting absolutely nowhere except having their ridiculous policy repeated back to me over the phone, I have deleted my entire registry and moved everything over to Belk. They have been WONDERFUL, and have bent over backwards for me, getting us great deals, discounts, coupons. I can not say enough for how amazing they have been.

I am vowing to not have another bride go through what I have with Macy's. My advice: when you get those "special registration event" emails from them: RUN!

GoodLuckBear14 · May 2012

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_registering-gifts_do-not-register-at-macys?plckFindPostKey=Cat:Wedding BoardsForum:34Discussion:d22d4925-7764-4e53-9008-bab3dd85668ePost:7b9e9cee-350b-43f4-af25-15e1e4fe2160">Do NOT! Register at Macy's</a>:
[QUOTE]A few months back my fiance and I registered at Macy's and Belk. We have now started getting gifts at showers and whatnot. We have had NOTHING but trouble returning gifts to Macy's. They are willing to give only the "lowest selling price in the last six months" without a receipt (or some magical CNL label that the store associates making minimum wage "always remember to attach"). Who gives a receipt with a wedding gift HONESTLY? The employees have been beyond rude, and despite the fact that we can scan the item at a self scanner and know they will put the item back on the shelf for $40, they are only willing to give us $17. After calling the executive office for Macy's, and getting absolutely nowhere except having their ridiculous policy repeated back to me over the phone, I have deleted my entire registry and moved everything over to Belk. They have been WONDERFUL, and have bent over backwards for me, getting us great deals, discounts, coupons. I can not say enough for how amazing they have been. I am vowing to not have another bride go through what I have with Macy's. My advice: when you get those "special registration event" emails from them: RUN!
Posted by angelakf324[/QUOTE]

I never had any problems with my Macy's registry. I do have a question though? If these were items purchased off your registry, why are you trying to return them?

If these were items purchased and not on your registry, then it's your guests' fault for not asking for a gift receipt. I don't know any store that will give you above the lowest sale price without a receipt.

Also, there's no need to insult a store's sales associates. Clearly you have never worked retail or you would never make such sweeping generalizations. I worked retail while paying my way through college and again for a time when I was laid off as an attorney. I've worked retail jobs with managers from P&G who were padding their kids' college funds, medical and legal assistants who needed a few extra dollars, retired nurses who wanted to keep busy, actors who needed day jobs, not to mention the many people who have made this their career. I will be nice though and let you in on a retail secret. The nicer you are to people, the more they are going to try to help you out but they cannot break store or company policies. You might want to try it.

AdeleDazeem · May 2012

Why are you returning so many gifts from your registry? Also, yes - people do give gift reciepts with most shower/wedding gifts so I'm sorry your guests didn't think to do that.

Review the policies of the store before you register there. I know plenty of people who have had no problems with Macys.

erbear84 · May 2012

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_registering-gifts_do-not-register-at-macys?plckFindPostKey=Cat:Wedding%20BoardsForum:34Discussion:d22d4925-7764-4e53-9008-bab3dd85668ePost:8b9bd721-8514-46b3-8b93-bbdd284d1678">Re: Do NOT! Register at Macy's</a>:
[QUOTE] Also, there's no need to insult a store's sales associates. Clearly you have never worked retail or you would never make such sweeping generalizations. I worked retail while paying my way through college and again for a time when I was laid off as an attorney. I've worked retail jobs with managers from P&G who were padding their kids' college funds, medical and legal assistants who needed a few extra dollars, retired nurses who wanted to keep busy, actors who needed day jobs, not to mention the many people who have made this their career. I will be nice though and let you in on a retail secret. The nicer you are to people, the more they are going to try to help you out but they cannot break store or company policies. You might want to try it.
Posted by GoodLuckBear14[/QUOTE]

<div>This is what I was going to say. Nicely said! OP, you have NO idea what the sales associates are like nor do you know their salaries. </div>

laurenlizzyb · May 2012

Weird. I've only had great experiences with Macy's. All of my gifts came with the little return sticker, plus most of the ladies who came to my shower thought to attach a gift receipt. Luckily, I don't have much to return at all, just a few things purchased off my registry that I have decided we don't need or don't match the way I thought it would and a duplicate or two. Macy's gave me NO trouble. The key is to return things as soon as possible though. Why would you wait 60 days to return something? I think plenty of stores have a "current price" policy for receipts that are 30 or 60 or 90 days old, you will get what the person paid (who knows, maybe they had coupons??) In fact, there only store I can think of that doesn't hold this policy and is super linient with returns is Nordstrom. They'll take back anything! (I found a pair of earrings that I got for Christmas TWO YEARS AGO and took them to the store and they returned them for me because the sticker was still attached).

I am sure if you speak to customer service and explain that a guest must have purchased early and you did not receive the gift until recently. Tell them that you'd be happy to replace the gift or accept store credit, but you feel the gift giver deserves a comprable replacement gift.

Around Christmas time, I returned a gift from my aunt to me from Macys. I had the gift receipt but they accidentally credited her charge account. (They gave me a gift card with a 0.00 balance). When I went to use it I explained the snafu after realizing what had happened and they gave me a $50 gift card... no questions asked. I couldn't even remember what the amount I got back was I just told them I thought it was around $50!

I personally think that Macy's has fabulous customer service, and the registry rewards program is amazing!

jessicabessica · May 2012

We didn't have any problems with Macy's. Many of our guests attached a gift receipt--sorry your guests did not think to do that--and we also had many things shipped to us, so we had the packing receipt. The only things we returned to Macy's from our registry was a bread machine that didn't work as well as we were hoping and our flatware--we ignored advice and registered for 18/0 because we liked the pattern, and Macy's let us return it and get some 18/10 flatware instead once it started rusting after 1-2 uses.

angelakf324 · May 2012

@GoodLuckBear14 Actually I worked retail for years, even in management. So yes, I was EXTREMELY nice to the cashier. Our exact conversation once she nastily told me "well I can't help ya":
me: is there a manger I could speak to?
sales associate: sure. (as she calls a manager on the phone) these people want to know if they can get more money than the computer is saying they should have." (DRIPPING with nastiness and sarcasm) hangs up the phone. "she said no."
me: "ok never mind. i'll just hold onto it."

They NEVER let me speak to a manager. They also told me a gift receipt was not acceptable. If i wished to receive full purchase price, I would have to have the original purchase receipt. A gift receipt is also only good for lowest selling price.

Also @Joy 2611, there were only two gifts. Neither were on our registry. One was a crystal bowl, which I generally have no use for. They claim to not even be able to find it in their system, and I can pull it up online right now and it says "returnable at any Macy's store".
The other was a belgian waffle maker. It is the SAME PRICE as the regular waffle maker that we registered for. All we wanted to do is TRADE for the right one, and they aren't even willing to do that.
And I did my research before I registered at Macy's--in the same store that they've been so ridiculous at. As far as I'm concerned, they are guilty of complete false advertisement because they told me exchanges and returns were super easy and they wouldn't ask questions.
If anyone has any advice on a person that I can talk to at Macy's that can ACTUALLY help me, that would be appreciated. Otherwise, I have no use for this store.

Cortney1982 · May 2012

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_registering-gifts_do-not-register-at-macys?plckFindPostKey=Cat:Wedding%20BoardsForum:34Discussion:d22d4925-7764-4e53-9008-bab3dd85668ePost:7b9e9cee-350b-43f4-af25-15e1e4fe2160">Do NOT! Register at Macy's</a>:
[QUOTE]A few months back my fiance and I registered at Macy's and Belk. We have now started getting gifts at showers and whatnot. We have had NOTHING but trouble returning gifts to Macy's. They are willing to give only the "lowest selling price in the last six months" without a receipt <strong>(or some magical CNL label that the store associates making minimum wage "always remember to attach").</strong> Who gives a receipt with a wedding gift HONESTLY? The employees have been beyond rude, and despite the fact that we can scan the item at a self scanner and know they will put the item back on the shelf for $40, they are only willing to give us $17. After calling the executive office for Macy's, and getting absolutely nowhere except having their ridiculous policy repeated back to me over the phone, I have deleted my entire registry and moved everything over to Belk. They have been WONDERFUL, and have bent over backwards for me, getting us great deals, discounts, coupons. I can not say enough for how amazing they have been. I am vowing to not have another bride go through what I have with Macy's. My advice: when you get those "special registration event" emails from them: RUN!
Posted by angelakf324[/QUOTE]

Your post really rubs me the wrong way as someone who worked at Macy's for 5 years. Your implying that somebody who works minimum wage lacks basic skills like attatching the return labels. You may be surprised how well educated many of the Macy's employees are. I know many kept their Macy's job because they made much more there than they would elsewhere. Macy's does not pay it's employees the state minimum wage. In fact, I made much more than that and also received monthly bonuses (for vendor specialists), extra cash for selling credit, and commissions.

Anyways, I find it odd that you have been receiving many gifts from people who did not include a gift receipt (why would they, it was on your registry) tore off the CRL label, and did not purchase the gift under your registry with either scanning the barcode on the list or looking it up at POS. Those are THREE ways to look up a purchase if they are a gift. Seriously, do you expect them to give you full selling price if you have no proof of purchase?!! Macy's wouldn't have been in business over 150 years if they haven't been doing something right!

GoodLuckBear14 · May 2012

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_registering-gifts_do-not-register-at-macys?plckFindPostKey=Cat:Wedding BoardsForum:34Discussion:d22d4925-7764-4e53-9008-bab3dd85668ePost:9c5e7286-5e2d-472b-a2d6-dbc59c8c3272">Re: Do NOT! Register at Macy's</a>:
[QUOTE]@GoodLuckBear14 Actually I worked retail for years, even in management. So yes, I was EXTREMELY nice to the cashier. Our exact conversation once she nastily told me "well I can't help ya": me: is there a manger I could speak to? sales associate: sure. (as she calls a manager on the phone) these people want to know if they can get more money than the computer is saying they should have." (DRIPPING with nastiness and sarcasm) hangs up the phone. "she said no." me: "ok never mind. i'll just hold onto it." They NEVER let me speak to a manager. They also told me a gift receipt was not acceptable. If i wished to receive full purchase price, I would have to have the original purchase receipt. A gift receipt is also only good for lowest selling price. Also @Joy 2611, there were only two gifts. Neither were on our registry. One was a crystal bowl, which I generally have no use for. They claim to not even be able to find it in their system, and I can pull it up online right now and it says "returnable at any Macy's store". The other was a belgian waffle maker. It is the SAME PRICE as the regular waffle maker that we registered for. All we wanted to do is TRADE for the right one, and they aren't even willing to do that. And I did my research before I registered at Macy's--in the same store that they've been so ridiculous at. As far as I'm concerned, they are guilty of complete false advertisement because they told me exchanges and returns were super easy and they wouldn't ask questions. If anyone has any advice on a person that I can talk to at Macy's that can ACTUALLY help me, that would be appreciated. Otherwise, I have no use for this store.
Posted by angelakf324[/QUOTE]

If what you say is true, try writing a certified letter to the Genreal Manager of the store and CC'ing the District Manager asking for the courtesy of a telephone call to discuss the situation that you've outlined in the letter. If this store won't give you the information, call another and they should be able to help you out. The GM and DM need to know about this.

[Deleted User] · May 2012

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_registering-gifts_do-not-register-at-macys?plckFindPostKey=Cat:Wedding BoardsForum:34Discussion:d22d4925-7764-4e53-9008-bab3dd85668ePost:622e83f1-a1c5-48ca-a461-02ce33ad45be">Re: Do NOT! Register at Macy's</a>:
[QUOTE]In Response to Do NOT! Register at Macy's : Seriously, do you expect them to give you full selling price if you have no proof of purchase?!! Macy's wouldn't have been in business over 150 years if they haven't been doing something right!
Posted by Cortney1982[/QUOTE]

I agree. No proof of purchase = lowest selling price at almost all major retailers.

It sucks if you got a crappy associate who doesn't care about customer service, but they may not represent the whole company. The person we dealt with at Macy's has been nothing short of fabulous!

kleggitt1 · May 2012

My question is why would you want to return something purchased at Macy's that was on your registry? You picked it out to begin with so why did you change your mind?

GoodLuckBear14 · May 2012

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_registering-gifts_do-not-register-at-macys?plckFindPostKey=Cat:Wedding BoardsForum:34Discussion:d22d4925-7764-4e53-9008-bab3dd85668ePost:6eda71db-6453-48ae-96c3-faf9486cbf37">Re: Do NOT! Register at Macy's</a>:
[QUOTE]My question is why would you want to return something purchased at Macy's that was on your registry? You picked it out to begin with so why did you change your mind?
Posted by kleggitt1[/QUOTE]

The two items were not on her registry. I have no idea why she thinks this is a registry issue.

skippylouwho · May 2012

I am a Macy's sales associate. I have a BS in business. I am not stupid. Neither are my fellow sales associates whether they have college degrees or not and many have masters degrees.

If you are having this experience you are trying to return items not even purchased at Macys or items purchased over 180 days ago AND for which you have neither a gift receipt or the actual purchase receipt.

Something sounds very fishy with what you are trying to do.

This is how it works with the CRL. If the item was purchased within the last 180 days, it will find the transaction and return the FULL amount paid.

If the transaction is beyond 180 days prior AND you do not have a gift receipt or the actual purchase receipt then the system instructs us to pay you the lowest purchase price in the last 180 days.

Returns are amazingly simple at Macy's. I do them all the time because we make it so easy. You have no idea how many people try, and often are successful, in returning items not purchased at Macy's. We have customers that switch the hanging tags so that a tag for a higher priced item is attached to the item (and they get more money back) and not the actual price tag for the it, we have people who actually cut the sewn in tag out of apparel and sew it to a piece not even made by that brand. Then they try to return it to us. We have people who purchased items at outlets for brands Macy's carries in our stores, they swipe a hanging price tag from an article in our store and put it on the item they bought at the outlet .Then they try to return ithe outlet to our store and get the higher price back because they expect to return it and get the money on the higher tag.

People try to scam us all the time, it's just crazy.

Possibly your gift givers aren't as honest as you think - or it's you.

If you truly received this treatment you need to contact the store manager. Call the store and ask to speak to that person. If you are not satisfied with that contact Terry Lundgren, Macy's CEO. He takes customer service very seriously.

frantastic12 · May 2012

OP, did you consider the possibility that these 2 gifts were re-gifts, purchased over 180 days ago? It could explain the lack of a gift receipt and no CRL label.

Pburke2010 · May 2012

I switched my registry from Macy's to Bed Bath and Beyond. We were going to register at both until we find out that they had the EXACT same brands for cheaper. Our china pattern was $50 less expensive at BBB, cheaper than Macy's sale price. When I went in to Macy's to cancel, they really hassled me to keep the registry even though I really did not want to. FI and I are very money-conscious and we're not going to ask our guests to pay more for gifts "just because". I also di dnot have a good experience at Macy's with trying to change my registry. They were great when I came in, because they figured they'd get customers, but as soon as something was wrong, it was like I was dirt. So I am with you on the bad service.

But I also don't stereotype all Macy's employees based on that one person's actions. I know that one person does not represent everyone. I would talk to the manager directly. If you're not happy thene keep climbing up the ladder to get the answer you're looking for.

Side note: What are the differences of the belgian waffle makers if they're the same price? And they both only make waffles...

skippylouwho · May 2012

Pburke - one reason to keep both registries is that it gives your guests options as to where they purchase the gift. Macy's runs a lot of sales, a lot of regular customers have coupons they use that drastically reduce the price on items at Macy's so while it might be 50% less at full price, if the customer has $20 coupons or 20% of coupons, it can make the difference. Also, they may prefer to put it on their Macy's charge for any number of reasons (rewards back for charging on Macy's, etc). And I'm not just saying that about Macy's - it could be Penney's or Sears, Dilliards, etc.

I often give China but whenever possibly I shop through Macy's - sales and coupons save a lot and can make the price equal or even better. DD's china doesn't go on sale but often with 5 piece place setting I get an $80 soup bowl for free.

Just wanted to give you a different line of thought on it. It's ok to have multiple registry and even have the same items on it - it gives us gift giver options.

jessicabessica · May 2012

I would email or call the registry consultant. Even though these items were not on your registry, the consultant has an interest in keeping you happy, so be nice and maybe she/he can help.

Viczaesar · May 2012

Since neither of the items you tried to return were on your registry, why are you labeling this as a registry vent and telling people not to register at Macy's? It sounds like they're just following the same return policies that most other stores do as well. Why do you think you're entitled to a the current selling price of an item if it may have been purchased for half of that, or never even purchased at Macy's at all?

angelakf324 · May 2012

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_registering-gifts_do-not-register-at-macys?plckFindPostKey=Cat:Wedding BoardsForum:34Discussion:d22d4925-7764-4e53-9008-bab3dd85668ePost:6a12839d-a2b2-40b2-ac38-1ea6a3153ef7">Re: Do NOT! Register at Macy's</a>:
[QUOTE]I switched my registry from Macy's to Bed Bath and Beyond. We were going to register at both until we find out that they had the EXACT same brands for cheaper. Our china pattern was $50 less expensive at BBB, cheaper than Macy's sale price. When I went in to Macy's to cancel, they really hassled me to keep the registry even though I really did not want to. FI and I are very money-conscious and we're not going to ask our guests to pay more for gifts "just because". I also di dnot have a good experience at Macy's with trying to change my registry. <strong>They were great when I came in, because they figured they'd get customers, but as soon as something was wrong, it was like I was dirt. So I am with you on the bad service. </strong>But I also don't stereotype all Macy's employees based on that one person's actions. I know that one person does not represent everyone. I would talk to the manager directly. If you're not happy thene keep climbing up the ladder to get the answer you're looking for. Side note: What are the differences of the belgian waffle makers if they're the same price? And they both only make waffles...
Posted by Pburke2010[/QUOTE]

This is my point. And perhaps I did get a little personal with my generalizations. However, it can not be said that I'm blaming the issue on the ONE person in the company, as I not only attempted to escalate the issue to the store manager, but as well as the executive office.

And to me it makes a difference....I don't like belgian waffles.

And to whichever PP made a comment about perhaps "its you" inferring that I'm not honest...these gifts were given to me at a shower, less than two weeks ago...by people who go to my FI's parents church...who quite frankly did not know about a shower until about a month ago. A regift is possible, but its absolutely not possible that the gifts were purchased greater than 180 days ago.

angelakf324 · May 2012

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_registering-gifts_do-not-register-at-macys?plckFindPostKey=Cat:Wedding BoardsForum:34Discussion:d22d4925-7764-4e53-9008-bab3dd85668ePost:9a76636e-6ce1-450c-9305-2c9c63b30d07">Re: Do NOT! Register at Macy's</a>:
[QUOTE]Since neither of the items you tried to return were on your registry, why are you labeling this as a registry vent and telling people not to register at Macy's? It sounds like they're just following the same return policies that most other stores do as well. Why do you think you're entitled to a the current selling price of an item if it may have been purchased for half of that, or never even purchased at Macy's at all?
Posted by Viczaesar[/QUOTE]

Why is it that I am not going to get an equal value to exchange an item when I know that they will put that item on the shelf for the original purchase price. As far as I'm concerned, thats STEALING from me.

GoodLuckBear14 · May 2012

OP - I am finding it impossible to believe that you ever worked retail. If you had, you first would have never made the statements that you did. You also would not need anyone to tell you how to climb the ladder of management when you have a problem nor would you need us to explain that this is how most (if not all) retail stores operate. I think most of us, if the person at the POS was being difficult, would have known to walk to a different area and ask to speak to a manager - especially if we were being told that a gift receipt is only good for the lowest price which completely invalidates its purpose.

I'd also like to know how you know for a fact that these people who you do not even know (members of your FIL's church) could not have possibly received the gifts that they may have regifted to you more than 180 days ago.

frantastic12 · May 2012

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_registering-gifts_do-not-register-at-macys?plckFindPostKey=Cat:Wedding BoardsForum:34Discussion:d22d4925-7764-4e53-9008-bab3dd85668ePost:1026a0f0-0982-467f-a8fe-f57844c88dcb">Re: Do NOT! Register at Macy's</a>:
[QUOTE]<strong>OP - I am finding it impossible to believe that you ever worked retail.</strong> If you had, you first would have never made the statements that you did. You also would not need anyone to tell you how to climb the ladder of management when you have a problem nor would you need us to explain that this is how most (if not all) retail stores operate. I think most of us, if the person at the POS was being difficult, would have known to walk to a different area and ask to speak to a manager - especially if we were being told that a gift receipt is only good for the lowest price which completely invalidates its purpose.<strong> I'd also like to know how you know for a fact that these people who you do not even know (members of your FIL's church) could not have possibly received the gifts that they may have regifted to you more than 180 days ago.
</strong>Posted by GoodLuckBear14[/QUOTE]

This, exactly. PPs are practically spelling things out for you.

Also, you keep saying you've tried to exchange (or trade) the waffle maker--you're not exchanging an item if you're attempting to get a completely different item in return, same price or not. An exchange is taking back a size M for the <u>same thing</u> in a size S, or replacing an item that has a crack or scratch for the <u>same item</u>, etc.

What you are attempting to do is return an item (belgian waffle maker), and then use the credit to purchase a different item (regular waffle maker). It doesn't matter that they're both waffle makers, and both the same price--they are different items. If you were replacing a broken belgian waffle maker with the exact same, non-broken belgian waffle maker, <u>then</u> you would be exchanging it. And then the price (original, lowest, etc) wouldn't be an issue, because it's the same item.

Nothing that you've described is any different from the policies at the retail stores I worked at during college (Kohl's and The Limited).

rlavach · May 2012

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_registering-gifts_do-not-register-at-macys?plckFindPostKey=Cat:Wedding%20BoardsForum:34Discussion:d22d4925-7764-4e53-9008-bab3dd85668ePost:72a05c6a-da88-43e2-a438-d1b9849bc091">Re: Do NOT! Register at Macy's</a>:
[QUOTE]In Response to Re: Do NOT! Register at Macy's : This is my point. And perhaps I did get a little personal with my generalizations. However, it can not be said that I'm blaming the issue on the ONE person in the company, as I not only attempted to escalate the issue to the store manager, but as well as the executive office. And to me it makes a difference....I don't like belgian waffles. And to whichever PP made a comment about perhaps "its you" inferring that I'm not honest...these gifts were given to me at a shower, less than two weeks ago...by people who go to my FI's parents church...who quite frankly did not know about a shower until about a month ago. <strong>A regift is possible, but its absolutely not possible that the gifts were purchased greater than 180 days ago.</strong>
Posted by angelakf324[/QUOTE]
Why? How does the date at which they found out about your shower affect when they purchased the gift if it was regifted? If anything, the fact that they had short notice (although I don't think 1 month is that short) may mean that they didn't have enough time to save up $ or whatever & decided to use a gift that they purchased or received themselves a long time ago. Unless you can somehow prove that this item was indeed purchased at Macy's, then you got nothing.

skippylouwho · May 2012

If you have a receipt - original purchase or gift receipt you WILL get what was paid for the item back. If you don't have those items and it is less than 180 days after it was purchased you will get what was paid for the item.

If you don't have either receipt and you are returning it 180 days after the item was purchase then you'll get the lowest price Macy's sold it as because they can no longer determine what was paid for it.

If you don't have the CRL sticker but you have either receipt and you are returning it within 180 days of original purchase, you'll get the full amount paid back.

If you don't have the CRL, don't have either receipt they will most likely not take it back at all.

If your gift giver only paid $35 for $45 toaster, why would they give you $45? You should like you want full price back whether that is what was paid for the item or not. This is what your message sounds like you are trying to do - and if so, that's scamming Macy's and not fair. That sort of behavior drives up the prices on everything to everyone.

Wanting what was paid for an item back (or the same amount in other merchandise) is understandable but wanting more back than was paid, and that sounds like what you want, is not. It is unethical and if that's what you are trying to do, it says a lot about you.

skippylouwho · May 2012

How do you know when your gift giver spent their money? How do you KNOW they bought it within 180 days. A lot of people see things at sale and bargain prices, buy them and just keep them until they need a gift. Many gift givers don't think about the recipient returning or exchanging the item - the probably should but a lot don't so your gift giver might have bought it 6 months or a year ago. They might have received it as gift from someone else and the original purchaser bought it for your gift-giver a year ago or 18 months. You don't know when the item was actually purchased unless you have either the original purchase receipt or the gift receipt.

rlavach · May 2012

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_registering-gifts_do-not-register-at-macys?plckFindPostKey=Cat:Wedding%20BoardsForum:34Discussion:d22d4925-7764-4e53-9008-bab3dd85668ePost:879c8cbe-cddf-41a1-a4a3-1580ec248af8">Re: Do NOT! Register at Macy's</a>:
[QUOTE]How do you know when your gift giver spent their money? How do you KNOW they bought it within 180 days<strong>. A lot of people see things at sale and bargain prices, buy them and just keep them until they need a gift.</strong> Many gift givers don't think about the recipient returning or exchanging the item - the probably should but a lot don't so your gift giver might have bought it 6 months or a year ago. They might have received it as gift from someone else and the original purchaser bought it for your gift-giver a year ago or 18 months. You don't know when the item was actually purchased unless you have either the original purchase receipt or the gift receipt.
Posted by skippylouwho[/QUOTE]
Very VERY true. There is an elderly woman in my congregation that I've known my whole life. In fact, she even knew my father as a child. At one point, a local Mikasa warehouse was closing and they had a massive sale on crystal. She bought a billion pieces & has stashed them in her basement for the past 30 years. Everytime someone gets married, she takes a piece from her stash. <div>
</div><div>For my shower, she gave me a set of 4 crystal candy dishes & for my wedding was a large crystal platter. Since they're 30+ years old, the packaging is different and it is quite easy to tell that it's old. I wouldn't dream of returning them anyway since they are absolutely beautiful & way stronger than the stuff they make these days. </div><div>
</div><div>Something purchased only 1 year ago may not look different & will be very difficult, if not impossible, to prove that it was purchased recently. </div>

mcskatcat · May 2012

Every last thing you have described is typical retail practice. I'm not sure I buy that you even worked in retail.

Besides, you don't know in the least that they're going to put it back on the shelf at full price. At a lot of places they slap a clearance sticker on it for being a returned item, so get off your high horse.

laurenlizzyb · May 2012

Okay- I had a macy's experience and felt the need to comment here. Someone I recieved 6 extra place settings (I believe this is due in part to a recent Macy's sale on china- buy 3 place settings get 1 free for all Kate Spade china).

I returned them and Macy's gave me the FULL retail price for all 6 in form of a Macy's gift card, even though I know for a fact that they were purchased during that promotion because they all came in seperate boxes (3 in one box, 1 in the second box with a promotional label). I am pretty sure they were also purchased during 25% off friends & family sale.

I LOVE MACYS!!!! I just made out like a bandit.

Benny618 · May 2012

Why is everyone so shocked that she is returning some things from her registry? Maybe she decided they didn't really have space for something even though they loved it 6 months ago when they added it, or maybe they only got some of their china set and decided they didnt want to pay to complete the set themselves. I agree that her original post was a little harsh but give her a break she was clearly angry and frustrated!

JoanE2012 · May 2012

See, this is what happens when people don't purchase directly off the registry! I actually always include a gift receipt. But if they don't, and it wasn't on your registry, are they just supposed to give you the highest price? Let's be realistic. You have no proof what they bought it at, so they're going to give you lowest price. And even an exchange.....it might not be so even if the the one that was bought for you was on sale and the one you want is never on sale.

Do NOT! Register at Macy's

Re: Do NOT! Register at Macy's

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