I didn't buy my dress from Kim Kriner's, but my mom bought her mother of the bride dress there. I just want to share my experience so that hopefully others can avoid the nightmare that I went through. My mom is from out of town and doesn't have many dress stores near her so when she was down visiting for mothers day in May we went dress shopping for her. We looked at the mall first and when we didn't find anything there we left to go to a bridal shop, on the way there we saw Kim Kriner's and decided to stop on a whim. My mom ended up finding a dress and ordering it only after they reassured her that it would be in by July 11. We asked (multiple times) if it would be in by July 11th because that's when my bridal shower was and my mom was going to be in town again. They reassured us that it would not be a problem because the dress had a 5 week ship time so my mother would be able to pick it up when she was in town. Well, the week before my mom came to town I called to check on the dress and they told me it was not in and would not be in for weeks. They claimed to never have told me this and refused to do anything about it. When the dress finally did arrive (last week) I went to the store and asked if they would ship it to my mother since it was their fault that she could not pick it up when she was in town. They refused and did not apologize. Kim Kriner herself yelled at me in the store, in front of customers, saying that she would not ship a dress that they had got to the store in five weeks after ordering. At this point I questioned why it was not in by July 11th if the dress had arrived in 5 weeks and they just then discovered that they had not actually ordered the dress until mid June (a month after I had placed the order in the store!) At this point I expected an apology, instead they shoved the dress toward me and did not say anything else (no apology, no offer to help, even after they realized that the problem was their fault). Thinking the problem was over I sent the dress to my mom only to discover their measurements were wrong and the dress does not fit her! My wedding is now in two weeks and my mom is stuck with a non-returnable dress that she can not wear and nothing else to wear to the wedding (she's going shopping this weekend). I would highly recommend avoiding this store at all costs. Kim Kriner herself is rude and refuses to give even mediocre customer service. I have never had an experience like this in my life and hope that others will avoid going through what I did. On a side note if anyone is looking for a size 8 mother of the bride dress in a deep purple, my mom has one that she would like to sell!