So I was emailing my venue today with some questions leading up to my final meeting with them before their final payment and I feel slighted. There is a good chance we will not meet the 125 minimum we are contracted for. Okay fine. We know we have to pay for 125 no matter what. I ask about possible upgrades in the event of a significant difference in numbers (such as 110 actual guests) and am told that it is their policy not to upgrade.
Excuse me? You can take my money and stick it in your pocket and let it grow fat since you will not be serving all those additional meals but you can't compensate me by throwing in a specialty salad or an additional dessert plate but it is okay for you to keep my extra $100/pp for people who aren't there?! *sigh*
How should I approach this with the venue in the most tactful and profesional means I can?