I had an appointment at Davids Bridal in Dublin, Ohio on Saturday the 20th at 2pm. I arrived 15min early and filled out the paperwork, and made sure that they knew that my maid of honor was looking for gowns as well, they knew that and said that it would be a few more minutes if we wanted to start to look. I had 2 other people with me and we all started looking around and after I had found 5 dresses I liked I went back to the front to see where my consultant was because no one had said anything to us yet. I found out that my "consultant" had 3 other appointments at the same time and that she was too busy helping them to even bother looking down the isle next to her for me. Finally I was able to go back to start trying dresses on, we went to 5 different fitting rooms before finding one that was open and we had to wait for it to be cleared out before we could get into it. My "consultant" put the dresses in the room and gave me a bridal bra and told me to call for her when I was ready, I asked my sister to find her when I was ready and she was no where to be found. My sister came in and helped me with the bridal bra and then when the "consultant" came back my sister said I was ready for her.
Meanwhile my maid of honor, who had an appointment as well, went to look for a dress for herself and when she came back she was told that we were using the same dressing room and she would have to wait till I was out and we would switch back and forth. So while I got a dress on she waited outside the door, with no chairs to sit on, and they offered my sister a folding chair from the back room because they had no where for them to sit. When I got a dress on my Maid of Honor wasn't even able to see it because she had to go into the dressing room I just came out of to try on the bridesmaid dresses.
After getting the first dress on and came out to show everyone I was quickly rushed back in to put another one on and when I came out the "consultant" was gone. My friend had to help me out of that dress and into 2 other ones and finally I said forget it and got dressed and left. I was so disappointed in the "customer service" that I received, or didn't, while I was there. This was supposed to be a special thing for me as the bride to try on dresses and get that amazing feeling of being a bride, and being able to feel special while shopping for the most important dress of my life. We saw the "consultant", which was more of a sales lady than anything, for a total of 5 minutes in the half hour I was there. this was supposed to be a 2 hour appointment (I only stayed for 30min) where I would be able to try on a few gowns, get some ideas and ultimately buy my wedding dress, but it wasn't even possible for me to do that when I didn't have anyone there to help me. I will not be buying me dress from David's Bridal and I will not reccomend anyone else to go there either.