Hi ladies,
I just need to vent for a second. I ordered my dress, veil, BM dresses, and MOB dress all from Ana's. I've had lots of not-so-little issues along the way with Ana's, but everything's been working itself out along the way, so I've been ok about it. Not thrilled, but ok. Until last night....
I drove up there from Newport with my mom to pick up my veil for my hair trial on Friday. We ordered my dress and veil back in Feb but the veil didn't come in until last week, and our wedding is 10/9. So we get up there and the girl goes in the back, and brings back a bag with my name on it. Only, it isn't my veil AT ALL! I ordered a fingertip, ivory veil with half inch satin ribbon on the edge. The one they ordered is diamond white with a cheap-looking eighth-inch ribbon along the edge. That was it, I'd had it. I got a little testy with them and explained it was the wrong color and the wrong veil. So the girl wanders around for 5 minutes before finding my receipt and calls Ana over. They conference and determine that it is indeed the wrong veil. Ana says she'll order the new one and it'll be here in time, but if the last one took 7 months to come in, how does she expect this one to be in on time?! My wedding is in less than 20 days! I'm wondering if I need to find a Plan B! A part of me expects that they somehow compensate me for this total disregard for what I ordered, but they didn't offer anything and I haven't brought it up, yet.
I'm sorry to vent and be so lengthy, but I'm really upset. This is kind of a big mistake. I mean, it's their job to do this stuff right. If I were to do something this big incorrectly at work, I'd probably be fired or put on some kind of mandatory training or something. Just saying.
I will say, though, they let me take the wrong veil so that I can at least have some kind of visual during my hair trial. And they were nice about it. Unbelievable...