I chose to not get my wedding dress at David's Bridal because I had read they had horrible customer service. However, I had multiple flower girls, some in other areas of the country, so I thought it would be more convenient to use them. In addition, I wanted to make the wedding inexpensive for their parents. How bad could they be for something like that.? The entire process was painful!
1st - Took the 7 flower girls that lived in my town to try on the dresses that had already been picked out. All David's Bridal was concerned about were me picking out bridesmaids dresses. I didn't have any bridesmaids! The person who checked us in was absolutely rude. I'm 41 years old and she talked down to me like I was clueless. Over and over I said I didn't have any bridesmaids so all I needed were the specified little girls dresses we scheduled to try on. She was slapping papers, slamming drawers. Really, this is the first impression you give someone when they walk in your door for their scheduled appt? My fault, I should have left. However, I had 7 flower girls who couldn't wait to try on the dress I had picked out.
2nd - I had a pair of shoes dyed. They called to say they were ready. They never should have told me to pick them up. They were scratched all over the heels, on the sides of one shoe, and multiple white specks on both shoes because the dye didn't take. They looked awful. When I brought it to their attention they didn't see a problem with them. They then told me the dress would cover them up. Seriously? You call this an appropriate answer. I wasted 40 minutes going back and forth to pick up these shoes. They agreed to order new shoes and they arrived in excellent condition. A week later I go to pick up a dress. I pointed out a spot on it and I was told it was brand new so it can't have a spot on it. When I showed them, they said they couldn't see it. If there wasn't a spot, I wouldn't have said there was a spot. They attempted to take it out but ended up ordering a new dress. I am thankful for that.
3rd - Multiple 5 year old dresses came in - at different lengths, widths, etc. They tried to tell me kids grow. It wasn't the kids. We measured them and they were completely different. I was fortunate I had not ordered the shoes we were originally going to get because these were floorlength dresses and they would have been an inch to inch and a half off the ground if we did. I would have then been stuck with them.
4th - They told me to bring the dresses in the Monday before the wedding and they would press them free of charge. I asked if I needed to make an appointment but I was told no. I called that Monday to see what time I needed to bring them in and I was chastized for waiting until the Monday before my wedding to bring them in. When I explained that was what the person I talked to told me, I was told I was really putting them in a tough position. I showed up with the dresses and they refused to press any of them because 2 of the 7 had been taken in. No one told me if I had some altered that none would be pressed on my order!
By this point, I was absolutely livid. I had multiple vendors tell me I was 'the easiest bride they had ever worked with' or I was 'so easy going for a bride.' This was not an issue of an unreasonable bride. This was an issue of a business not being customer oriented and frankly, not professional.