Save all reciepts!!
Unlike Bed Bath and Beyond and Bloomingdale's returning gifts to Pottery Barn is not easy. At Bed Bath and Beyond the process is simple. They scan your registry. This brings up all purchases made in their computer system. The sales associate then scans the items being returned and you get your credit to use later. The process is painless and efficient.
Pottery Barn is exactly the opposite. They do not scan or look up gifts on the registry in the computer. They treat the return like it was any other purchase. Unless you go to the store with the receipt they will only give you the current price of the item in the store.
After a bad experience in the store I then proceeded to call customer service for help. The woman did not know the registry system well and was combative. I asked if I could speak with someone who did know it better and she declined saying she could help.
I have spent more time on the phone with Pottery Barn trying to get this resolved than it took to repurchase new items with my credit at Bed Bath and Beyond.
For couples and gift givers I do not recommend Pottery Barn. You may pay one price but that doesn't mean it's what the couple will receive when they return the item.