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Knottie Tech Help

Notice of Expiring Website Domain

Hi There - 
I just got an email saying that my website domain will expire on 7/31/2015. Problem is, I already renewed the domain several months ago (my credit card was charged, so I have proof). My dashboard even says 7/30/2016 for expiration. What's going on? I'm about to send out my invitations and I'm terrified that it's going to expire anyway (even though I paid for it). 

Please let me know. 


Re: Notice of Expiring Website Domain

  • KnotHollyKnotHolly New York, NY admin
    Moderator 500 Comments 250 Love Its Third Anniversary
    Hi there,

    I apologize for this error. I am reaching out to our customer service team about this right now so they can address this for you.

    Thank you,
  • Thanks - they just sent me an email saying it was only a reminder. So I guess the reminders aren't personalized for your actual situation. That just seems a little confusing for some. 

    Thanks for your help!
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