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Registry Location City Change

skinneyskinney member
First Comment First Anniversary
in Knottie Tech Help
My registry location city is wrong and I am unable to edit it.  It is showing Roswell, GA when it should be Atlanta, GA.  I emailed help@theknot.com and haven't gotten a response.  I don't want to confuse our guests.
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Re: Registry Location City Change

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    KnotHollyKnotHolly admin
    First Comment First Anniversary 5 Love Its First Answer
    Hi @skinney!

    I'm sorry the location on your registry is incorrect. I've reached out to our registry team to have them manually update it for you. I'll let you know when this is done.

    Thanks!
    KH
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    KnotHollyKnotHolly admin
    First Comment First Anniversary 5 Love Its First Answer
    Hi @skinney,

    Could you please try updating your address information on Macy's? If you update your Macy's address info to Atlanta, it should show up correctly on your registry with The Knot within 24 hours.

    Let me know if you continue to have issues after trying this. Thank you!
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    skinneyskinney member
    First Comment First Anniversary
    I think Macy's is using my shipping address, which is correct- that should be Roswell. My contact information is listed in Macy's as Atlanta.  I think my Knot registry location may have to be updated manually to show Atlanta. 
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    KnotHollyKnotHolly admin
    First Comment First Anniversary 5 Love Its First Answer
    Hi @skinney,

    Just to be clear, you'd like your registry to say Atlanta, correct? If so, we are working on updating it manually. It looks like it may be using your Macys shipping address. 

    Thank you!
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    skinneyskinney member
    First Comment First Anniversary
    Yes, Atlanta, thank you!
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    KnotHollyKnotHolly admin
    First Comment First Anniversary 5 Love Its First Answer
    Hi @skinney,

    Thank you for your patience! We have updated your registry so it should now be showing your location as Atlanta. 

    Let me know if you have any other questions and thanks again!
    KH
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    skinneyskinney member
    First Comment First Anniversary
    Thank you!
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