This will be somewhat lengthy so tl:dr - i ordered a dress and it's so come in wrong 4 different times for 3 different reasons. I would like either a full refund or an exchange at no cost or loss to me.
I purchased a dress in March 2016. I tried on a sz 14 in white of the dress (they did not have ivory in the store) and ordered a sz 12 ivory. It arrived in a sz 12 white after they claimed they had already sent it back once before contacting me because it came in in white. I was understanding plus when I tried it on, it was looser than I thought it would be so I would have needed to exchange it anyway aside from the color error.
I was contacted a few weeks later that my dress came in so I went to pick it up. It was the correct color and size however, more than SEVERAL the ruching stitches had popped or were coming undone, the dress itself was extremely wrinkled, the beaded areas of the dress were uneven and very lackluster, and there were black dots in a few different areas. The floor manager told me that the stutches could be redone, the dress could be dewrinkled and the she would check to make sure the spots would come out as she said it was fabric marker. The spots would not come out so she said they would order a new dress. Again, I was fine, although frustrated and annoyed, i was still understanding.
I received a voicemail today saying that the dress I ordered in a SIZE 14 was ready for pick up.
I have not returned the call as I am quite mad and would prefer to take time to gather my thoughts and calm down before contacting them on the phone or in person. I have had a 2hr round trip each time I've gone and have yet to actually leave with my dress.
And to make this situation even more anxiety-ridden, my mother is currently going through a 2nd round of treatment for stage IV lung cancer after being in remission at the time I purchased the dress so now time is of the essence as we do not know how much longer we have to get married. We do not have a date set for this particular reason because we don't want to set something and then have to cancel everything and do it quickly if god forbid we get bad new.
My question is, has anyone else had anything similar happen, and if so, what was the outcome?
Also, I would like to present them with these options and would like to know how likely I am to have my offer be accepted:
1. Be refunded in full and part ways and find another bridal shop.
2. Be allowed to exchange for another dress and not have to pay a difference if higher in price/be refunded or granted store credit if the cost is below was I ORIGINALLY paid as the dress I originally ordered is on sale currently.