Chit Chat

My honeymoon just got cancelled. **Updated with details**

edited February 2014 in Chit Chat
I'm too annoyed and stressed right now to post full updates (I'll update later), but I just wanted to vent to you all that our honeymoon has now been cancelled because the resort that previously assured us they wouldn't be renovating is now closing for renos April 1.

Fan-fucking-tastic.

**Details, as promised**

Okay, so here's the deal. We booked our honeymoon to Couples Barbados in Sept or so. We found out about a month later that the property's owner/lessor (Couples had just signed a long-term lease in Jan 2013) had a loophole in the lease agreement and was permitted to sell the resort and terminate any current lease... And they sold to Sandals.

We (thankfully) booked through a travel agent, and she liaised with Sandals on our behalf to guarantee that our room would stay the same and that they wouldn't be renovating during our stay. So we decided to keep the booking, not really knowing exactly what was going to change in terms of the resort offerings but trusting that it would be fine.

Last month, they released their list of excursions for the property and they were now charging for things that we originally had included with our stay (when it was still Couples). So our travel agent worked with them again to get all of those included at no additional charge.

I got out of my weekly team meeting this afternoon and had a missed call from her, so I called her right back. Turns out, it was not good news. It just came down the pipeline this morning that Sandals was going back on their word and were going to proceed with renovating the property. They are closing for renos as of April 1.

Our only options were to transfer to one of their Jamaican resorts, or cancel with full refund. We didn't want to do Jamaica, Mexico, Cuba, or Dominican when planning our honeymoon, so we stuck with that and took a pass on Sandals' offer. We are being assured that we're getting a full refund, including the cost of our flights. Our travel agent has also already emailed me alternate options for all-inclusive resorts in Barbados and neighbouring islands.

So now I get to go through the process of booking our honeymoon all over again -- comparing amenities, room types, excursions, locales... Everything. I'm exhausted just thinking about it (we also had some family drama this week that came to a head last night/this morning, so I was already drained).

I know that it will all work out in the end, but I'm suuuuuper annoyed and frustrated right now.


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Re: My honeymoon just got cancelled. **Updated with details**

  • I am so sorry. It is too late to book elsewhere? Can the resort help you with that?

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    a hug for you!

  • Can you book somewhere else? Did you already pay for the place that is closing for renovations? Hope things work out.
  • Grr! I hope you can find something else soon and that the resort refunds you, at the very least.
  • Oh, no! I'm really sorry to hear that. Can you get your deposits back? I'd contact an awesome travel agent immediately and work up an amazing honeymoon Plan B stat. 
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  • WTF is right? Did you not have an agent? Does the resort have other properties that you could transfer to?

     







  • Omg that really, really sucks. I hope they're refunding you and I hope this doesn't cause an issue with already booked flights. 



  • Oh No! Hopefully they can offer something else. I hope you were able to get any deposits back. shame on them for being so unprofessional. This just means that your Plan B honeymoon, as @ElcaB named, it will be even Better!! 
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  • On my way home in a massive snowstorm now -- I'll update when I get home and answer the above Qs!


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  • They better find a way to make things right!
     
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  • edited February 2014
    That is total BS!

    Sorry to hear that, pumpkin!

    Edited because I don't understand autocorrect, apparently.
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  • I'm sorry, Thanksgiving! I believe that happens for a reason, and this is keeping you from experiencing something even more terrible -and opening up a wonderful opportunity meant for y'all instead! This new plan is going to be even better for you!

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  • Aww that sucks! That is really annoying and frustrating :/ At least you guys will be able to get a refund, so that's a relief.I'm sorry, that's such a crummy situation.

                                 Anniversary
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  • I'm sorry. That really sucks. Well maybe this is a sign that there is a better resort for you to stay in.
  • It sounds like they are forcing you to consider a Jamaica HM because the original booking was with Couples. However, since Sandals took it over and Sandals is the one closing it, why can they not accommodate you at a Sandals property? That would at least open up the door to St. Lucia, Bahamas or Antigua! I'm sure your agent knows the details and will handle it the best way she can, but since Sandals made the call to close, I'd assume they would try to accomodate you.

     







  • @Jells2dot0 -- the Jamaica properties they offered were Sandals, not Couples. For whatever reason, they aren't accommodating a change to other islands, which I find odd considering that their Barbados resort is more expensive than Jamaica, and comparable to Antigua, etc. This was also the same offer they made us when they first changed ownership, and I don't like it any more now than I did then. I think I found another resort we like in St. Lucia and I'm going to call our agent today. The whole thing has made me a little biased against Sandals, though.


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  • That stinks!!! I would think they would offer up any of their properties as they have quite a few of them. They can't all be sold out. Hopefully your agent can work something out for you!

     







  • Hope you decide on one you like!! This is why I always advocate a travel agent, this would be a mess arguing with them on your own or if you booked through something like Priceline you'd probably be screwed. I definitely prefer Couples over Sandals. 

                                                                     

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  • edited February 2014
    pumpkinsandturkeys said:  I think I found another resort we like in St. Lucia and I'm going to call our agent today. The whole thing has made me a little biased against Sandals, though.
    *********ETA WTF with my quote boxes NEVER working*****GRRRR*****
    what one??? I'm
    DYING to go to Ladera **sigh**
    :kiss: ~xoxo~ :kiss:

  • I agree with Photo, look at Ladera!
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  • So much yes to Ladera!!!

    My boss and I were looking at pics of Ladera when we were feeling sorry for ourselves because it was cold.
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  • One of my friends stayed at Ladera for their HM. LOVED it!!!

     







  • I wish we could afford Ladera!

    I spoke with our TA again today and we booked the adults-only (Harmony) side of Coconut Bay, in a Jr Oceanview Suite (the highest tier of room they had). The price was comparable to what we were paying for Barbados, so FI is happy with that, and I love all of the excursions they offer.


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  • So glad you were able to find an alternative!!!! Yay!!!!

     







  • @pumpkinsandturkeys I'm glad it all worked out for you.  I like to sometimes plan my someday honeymoon looking at the different sites, so I checked that one out and it looks great.  You will have to let me know how it is :)
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  • I've also heard rumours of a Governor's and President's Suite that aren't on the site, that they sometimes upgrade honeymooners to. I may be in the process of having our travel agent see if the resort will feel for us and give us the complimentary upgrade... haha


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