So I mentioned that the sheet cake we ordered to supplement our regular cake was not delivered. Today I talked to the bakery about it, and the bakery manager opened the conversation with "I am so so sorry, what can I do to make it right?"
She is giving us a full refund, plus a gift cert for a free cake whenever we want it, plus a free 1st anniversary cake. I'd say they made up for it okay. Also, I only know of one person who didn't get any cake.