So my fiancé and I signed with a photographer late last year. I had done a lot of research beforehand and she had great reviews on The Knot, and her work was just as nice in person. We decided to sign with her as our photographer for our e-pics, bridals, and our wedding day. She was running a special where, if we paid in full for our package, we would get bumped up to the next highest package at no charge. Looking back, I wish we hadn't done this and had simply done a deposit, but given how many positive reviews she had I did not see any issues with paying in full.
We took our e-pics back in December, and selected which pictures we wanted to be edited in early February. Our contract states that edits will take six weeks after they have been chosen, but 'slight delays' may occur. Fast forward to today, and we still only have one image that was edited (and we only got that after telling her we needed at least one for our STDs). That means she's taken over double the amount of time stated in the contract.
Since our shoot, I've been the only one initiating any conversation between the two of us about the pictures, and each time I bring up the delay she has some sort of lame excuse. She's been very difficult to reach, and we are tired of not getting what we paid for. The contract states no refunds, but given that she's already far exceeded her deadline for getting us our edits, I think the contract is basically void.
All of this to ask....do you think I could get a full refund from her and find someone else? Or least get back everything except the cost of an engagement session (since that shoot was completed)? I don't want to deal with this through the rest of my planning!