Super disappointed with MoissaniteCo

My fiancé proposed a week ago with one of the few rings I sent him from Moissaniteco. I am not sure when he bought it. I believe it may have been right outside of their return window, but he paid a few thousand for it. 

The band is SUPER thin compared to the stone/setting. I've inquired three times in two days to discuss my options to exchange and I continue to get the run around. 

I have a real difficult time dealing with businesses like this. I did a lot of research about this company because he had issues regarding service/quality from online businesses. 

Does anyone have any experience like this with MoissaniteCo? 

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