Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";} I purchased my wedding dress at Lily’s back in January. It came in late July and I had my first fitting in August (this is normal for Maggie Sottero dresses, so no problem here). They ordered me a size 0 even though I expressed concerns that it would be too small. Sure enough, the dress was too small. The lady who fitted me said "you must have gained weight" I told her that actually I lost 3 pounds. She then told me that I had a broad ribcage and broad shoulders and that’s why it didn’t fit...I asked her why my broad rib cage wasn't taken in to consideration when they measured me and she had no answer. I wasn't too upset after this because their seamstress Nina can do wonders, but I was a little annoyed at how snippy the salespeople were. My second fitting turned out to be a success and the dress fit perfectly. I scheduled an appointment for my mom to come in and learn how to bustle my dress. When I arrived for my second fitting the lady at the front desk pulled out my file and said that I had a balance for the alterations. No problem, but I only had a debit card. I would have brought cash (they only accept cash on final payments) however, I was under the impression I didn't have to pay for the alterations until I picked up my dress. It was at this point that everything went sour...The lady said to me that I have to pay in cash today or I can not try on the dress. I told her that I would have to go get cash out of an ATM and she said that she had an appointment after me and that it would take up too much time. I told her I'm sorry for the inconvenience but that when I scheduled this appointment the salesperson told me the final payment for the alterations wasn't due until I picked up the dress. I said maybe I misheard her or maybe she misspoke but it was an unfortunate miscommunication. She then told me that no one told me that and that I was at fault. She even said I’m the managers sister…like that mattered…I said I will run and get cash and be back in five. This wasn't good enough for her and she told me to just try the dress on and then get the money. I was dumbfounded. I couldn't believe the way I was being treated over $300. Another salesperson even told me that she was sorry for the way I was treated. After my mom learned the bustle, I ran to the bank, got the money, and pain the balance. As my mom and I were driving away the front desk lady comes running out in the middle of the parking lot with a pink slip, flagging me down. She tells me I still have a $75 balance on my veil. I am about to explain that my veil has not come in yet and she cuts me off and says in a stern and extremely rude voice that all balances are due at final fitting. I then tell her that my veil has not come in yet and I did not have to make my final payment until it comes in. She then said "oh okay, I didn't realize it hadn't come in yet" and walks away without even a sorry. I was such a mess by the time I left the store. I purchased my flower girl, bridesmaids, and mother of bride's dress at Lily’s and they treated me like I was nothing but money to them. A simple miscommunication turned into a total fiasco. They ruined what was supposed to be a special day for me and my mom. They should realize that they are not working with everyday costumers but with brides and their costumer service should be above average. I am furious with the salespeople there and plan to take this up with the owner. I urge brides to do research before they pick a dress shop. You can find a dress anywhere. The only thing that sets these shops apart is their costumer service and if it's like Lily's than it's not worth your money.