Hello Fellow Knotties -
I am sorry it's so long but PLEASE read If you are thinking of contracting Route 22 Limousine Service for your wedding day!!! I wouldn’t want any bride to go through what I went through on my wedding day!
They woud receive an F. For my wedding day, I contracted a party bus, an Excalibur and an escalade limo. The Excalibur was to take my parents and I to the church while the escalade would take the bridesmaids and the party take the groomsmen to the church. The only positive remark I could say is that they arrived on time to pick everyone up.
First, the chauffeur that was driving my parents and I to the church was very rude. He was arguing with my father on which route to take to get to the church. My father was trying to give him the most direct/quickest route but instead the chauffeur argued with my father telling him he didn’t know what he was talking about. About five 5 minutes into the ride, the chaufeaur started screaming “Oh, sh*!! Oh, sh*!!” and all of a sudden the Excalibur stopped in the middle of Route 22. He made my parents and I get onto the escalade limo with the girls and told me that he would meet us at the church with another limo. At the end of the church I walked out and there was no limo waiting for me..I had no red carpet or the champagne popping! The chauffeur from the party bus told us not to worry that they were getting another limo and they would now meet us at the park. Again, the limo was not there. Too make a long story short, the limo that I paid for and was promised time and time again never showed up. I don’t have the pictures of us drinking champagne on the red carpet which they were suppose to provide upon leaving the church, nor do I have any pictures of us in the limo driving alone.
I called the following day and spoke to Paula who gave me one story. Then I spoke to the owner, Oscar, and he told two completely different stories. He told me that he was not reliable for the Excalibur breaking down, since it was a mechanical failure. I understand that it was not his fault that there was a mechanical failure, but he could have sent another type of limo, any limo at that point!! He then proceeded to tell me that if I want pictures with the limo so bad to get dressed in my wedding gown again, ride down to Hillside and he would allow me to take pictures there. I felt that to be insulting and very unprofessional! How dare he tell me to do something like that! It was my wedding day, the day I have been dreaming of since I was little and he totally disregarded my feelings. In the end he refunded us only the money we paid for the Excalibur and not a penny more. I didn’t want a complete refund but I feel that he could have done something more to try to accommodate me. I WILL NEVER use them again!!!