Hello all on the knot! I've never posted before, always reading others... but now I've got an issue and I hope I can get some advice from all of you.
So, we booked a location a few months ago and everything was alright. This place does a lot of weddings and events, and is professional with everything. I mostly spoke with the event director over e-mail, met with her once, talked on the phone maybe once. Well in November, I replied to an e-mail, asking a very simple question (Could we rent chairs from an outside source) You see, this is important to my wedding... I'm trying to send out save the dates. I have more people on the invite list than this event location has chairs, so it's obviously an imperative point. After one week, I sent another e-mail. A few days later, I called. Someone transferred me to her, no answer. Again, a few days later, I called and the same thing happened. I left a message with the secretary. Between this time, I sent three more e-mails. I then called again, spoke with someone else trying to find the answer to my question, and they report that I need to speak with event director, transfer me to her...again, no answer. So I left a voicemail with a detailed message, I asked the question on her answering machine, repeated my name and number. It is now the END of December and I haven't heard a thing.
Now... this may be okay for right now, but when I'm trying to contact this person when my wedding is next week- it will NOT be ok. I do not want to be stressed out. The issue is, we signed a contract and paid the deposit. Another issue is, smart me did not make a copy of the contract (assuming I wouldn't have problems!) So in my opinion, we are canceling this wedding because of the lack of service we received. It is their fault, so shouldn't we get the deposit back? We definitely do not want to patch things up with this company, we don't want this to happen again and we found somewhere that will cost us a lot less, is much more our style, and we won't have silly restrictions at.
Sorry so long.... my question is now, What do I say to this woman (assuming I can get in contact with her) I am e-mailing her right now to simply say I am canceling and because it is not a problem on my side, I believe I should receive the deposit back... but I'm pretty sure they're going to say I can't. Any advice?
Warning
No formatter is installed for the format bbhtml