My husband and I were really interested in the Sea Palms Resort on St. Simons Island in Georgia. We called a few weeks ago and made an appointment with the sales manager to tour the grounds, ask questions and meet the staff. Well, last Friday was our appointment. We showed up and the receptionist looked a little confused. He asked for our names a few times and made a phone call. A woman came up front and I could hear her telling him that she was never told anything about us and that the sales manager wasn't even there. Shortly after that she came up to us and said that the sales manager had a family emergency and wouldn't be able to show us around but she would instead. This was fine but it really got me thinking. I understand things happen, but I find it rather unprofessional that NOBODY at that resort even bothered to call us and let us know. Having someone else show us around wasn't the problem, it was the fact that NOBODY even knew about our appointment. Not to mention, the other sales woman looked and talked like she was seriously messed up on something. If you've ever seen anyone who takes pain pills or something like that you'd know what I'm talking about...
So after about 10 minutes she got all of her things together and showed us around. She offered us a lot of special rates and answered our questions to the best of her ability. We didn't meet with any of the staff and it seemed like she didn't have answers to the most important questions we had. She said that she would look into all of it and get back to me. When we went back to her office she asked us a few more questions, said she would get answers to our other questions and send me the proposal and contract. She asked us to pick a tentative date and asked when we would be puting down our deposit. I told her that once I received the proposal (and it included all of our unanswered questions) and it reflected everything we were told during our tour then we would be puting down our deposit by the end of this month. My husband and I really did fall in love with this place so we let our other frustrations slide a bit. Well, until now.
Throughout our meeting we stressed the importance of the date and having the location secure. I'm not originally from Georgia. All of my bridesmaids, family and friends are AT LEAST 1,000 miles away. Money is tight these days so we said that April of 2013 would be best so everyone had ample time to make proper arrangements.
I understand that this is a busy time of year and puting all of our information together can be time consuming. However, I haven't received a single email or phone call from anyone at the resort. No followup, no "thank you for considering us," no information on the status or even if our proposal has been started, nothing. I sent an email to the sales manager 2 days ago explaining all of this and the importance of having the date and location secured. I'm giving everyone a little over 12 months to save their money to get themselves (and their children) on a plane, rent a room, rent a car, etc. I've yet to hear back from her.
Maybe I'm overreacting but I really don't think I am. It isn't that difficult to send someone and email or make a quick phone call. I would feel much more at ease if I at least got an email or call telling me that it's been crazy busy but she has all of our information and will have our proposal done by the end of next week. I really feel like we're being blown off and left in the dark just like when we first walked into the place. We'd be giving them a good chunk of money and puting one of the most important days of our lives in their hands. We're seriously considering going elsewhere. Sorry for soundling like a pain but this lack of communication is really stressing me out.