Chit Chat

Wedding Coordinator Nightmare!!!!

Theresa Collier of Trinity Weddings was hired by my fiance and myself for wedding coordination. She was contracted to meet with us for 3 planning meetings, provide us with progress reports and referrals for vendors and venues, and coordinate the wedding rehearsal and wedding. We have paid over $750 of the $1000 that she charged for her services, NONE of which she has fulfilled. Theresa was over an hour late for our first meeting, was unresponsive to emails and phone calls, and did not show up for our second meeting. Her suggested vendors and venues were inappropriate. Theresa suggested a limousine company lacking a vehicle large enough to accommodate our wedding party and venues we had already viewed. It took over a month and a half for her to deposit our second payment despite repeated emails and phone calls. Finally after she failed to arrive for our second planning meeting we notified her that her lack of professionalism was cause for termination of our arrangement. We also requested a refund when Theresa began shouting at my fiance. She ranted for two minutes shouting "you've canceled appointments with me! This is ridiculous!". Then she hung up. Needless to say we have not been refunded. Has anyone else had a wedding coordinator nightmare?

Re: Wedding Coordinator Nightmare!!!!

  • DId you pay on a credit card?  If you did you can get some of your money back.  Also  contact your local better bereau.
     
      Image and video hosting by TinyPic Lilypie First Birthday tickers
  • Ditto PP. And post this in your local board so other brides don't make the same mistake. 
    imageBabyFruit Ticker
  • In addition to PPs advice, I would send her an email (or something else that you can document) detailing why you are unhappy with her services and that you are requesting a refund.  This puts her on notice as to exactly what you are seeking, and also leaves a paper trail if you end up in court or something.


  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_chit-chat_wedding-coordinator-nightmare?plckFindPostKey=Cat:Wedding BoardsForum:14Discussion:fec1758e-211d-4f2a-b407-5cbe93825590Post:5a84168f-4d5b-4236-a677-724d631a7ad0">Re: Wedding Coordinator Nightmare!!!!</a>:
    [QUOTE]In addition to PPs advice, I would send her an email (or something else that you can document) detailing why you are unhappy with her services and that you are requesting a refund.  This puts her on notice as to exactly what you are seeking, and also leaves a paper trail if you end up in court or something.
    Posted by vicki0508[/QUOTE]

    Definitely have physical documentation for if and when you need it in the future in attempt to get your $ back!
    Anniversary
  • BBB:  Better Business Bureau too!
  • Report her to BBB! Document! She must not understand how word-of-mouth can RUIN your business. 
    Wedding Countdown Ticker Photobucket
  • How awful ! :( Hope you get a full refund!
    image 0 Invited image 0 Attending image 0 Declined image 0 Unknown
    RSVP Date 5/9/12 Wedding Countdown Ticker
This discussion has been closed.
Choose Another Board
Search Boards