At 3 weeks before the big wedding day I flew cross country (near my wedding site) to try on my Alfred Angelo bridal gown that we were told would be there. Day of, they couldn't find it. A week later (now I'm back on the other side of the country) they were still trying to "find it" and didn't even know if it made been made. We went days without hearing from them, had a woman nervously laugh on the phone that she had no idea what to tell us (this was not funny AT ALL to us), and had to keep following up to get any of the limited information. They tried to make it up by overnighting it once it was made and saying we only had to pay 1/2 price. But once it arrived, the quality was so bad, my last minute alterations woman said I would be LAUGHED at if I wore it for my day. Alfred Angelo offered a full refund but how can you possibly make something like this up to a bride? At 2 weeks to the day, I had to buy a last minute gown and paid twice as much to do so with no compensation beyond the price of the original dress. Our wedding planner said she had NEVER heard of something like this happening to any of her brides and was appalled. We went from shocked, to angry, to just downright sad and sleepless. I will not be recommending this company to any of my young friends and cousins for their wedding despite their minor attempts at making this up to me. Heartbroken. Has anyone had this happen to them?!