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David's Bridal Nightmare!!!

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Re: David's Bridal Nightmare!!!

  • mlg78mlg78 member
    500 Love Its 1000 Comments Second Anniversary 5 Answers
    edited February 2013
    I had a WONDERFUL David's Bridal experience.  It sucks that you didn't have a positive but I'm pretty sure most of your issues could have been solved by simply making an appointment.  Then they have the time to give to you like she did the other group of girls.  She tried to fit you in but she couldn't because of her next appointment.

    Always make an appointment, especially when you're coming in with your whole bridal party.  I'm sorry to say but you could have prevented this by making an appointment!
  • I'm sorry, but it very much sounds like because you didn't have an appointment, there were no consultants to work with you, which is why you were left to wander the store.  When I went with my sister to shop for bridesmaids dresses, no consultant pulled dresses for us, which is why she may have said there was time for that.  We looked for our own things and tried them on.  In most situations, bridesmaids dresses don't need someone to help put them on like a wedding dress does.

    I'm also sorry that she took your measurements in the middle of the room, but you have every right to deny her or ask for it to be done in a dressing room.  No, she was not right, but you need to be an advocate for yourself, as well.  If you're uncomfortable, speak up!

    Make an appointment again at a different bridal salon and try again.  Good luck!
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_davids-bridal-nightmare?plckFindPostKey=Cat:Wedding%20BoardsForum:15Discussion:8890eaa1-57c8-45b1-8189-3cc25dcd7f0bPost:17c7f557-dc13-4580-99ef-8d4f55360946">Re: David's Bridal Nightmare!!!</a>:
    [QUOTE]I'm sorry, but it very much sounds like because you didn't have an appointment, there were no consultants to work with you, which is why you were left to wander the store.  When I went with my sister to shop for bridesmaids dresses, no consultant pulled dresses for us, which is why she may have said there was time for that.  We looked for our own things and tried them on.  In most situations, bridesmaids dresses don't need someone to help put them on like a wedding dress does. I'm also sorry that she took your measurements in the middle of the room, but you have every right to deny her or ask for it to be done in a dressing room.  No, she was not right, but you need to be an advocate for yourself, as well.  If you're uncomfortable, speak up! Make an appointment again at a different bridal salon and try again.  Good luck!
    Posted by Joy2611[/QUOTE]<div>
    </div><div>Excellent points.  We pulled our own bridesmaids dresses.  I also immediately let my consultant know my plus size concerns (my belly, my lack of boobs, etc.) and she recgonized this and paid special attention to that for me.  She helped me to feel even more beautiful.  Try a different DB salon and make an appointment and I'm sure you'll have a wonderful experiencef.  I'd also either go in there for yourself or for bridesmaids...not both.

    </div>
  • I'm sorry you had a bad experience.  David's Bridal does get extremely busy after the first of the year, so it is always best to make an appointment.  If you don't have an appointment, unfortunately they don't have a consultant that is assigned to you to help you whenever you need.  The bride & bridesmaides that came in after you probably had an appointment, so that is why they were brought back quickly & taken care of whenever they needed something.  I had a wonderful experience with getting my wedding dress, and getting my bridesmaids in there & fitted.  I had appointments every time I went in, and I especially loved the first time I went in with my bridesmaids we had a guy consultant & we had an absolute blast! 
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  • Sorry you had such a bad experience. My experience at DB was fantastic, but I had an appointment. 
    What did you think would happen if you walked up to a group of internet strangers and told them to get shoehorned by their lady doc?~StageManager14
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  • In Response to Re:David's Bridal Nightmare!!!:[QUOTE]The following email was sent to David's Bridal by myself.... My experience was awful!!!!Have any other brides had this problem at David's Bridal?I am writing you in reference to an experience I had recently at a Davidrsquo;s Bridal Store. My visit to the Dearborn, Michigan store... about 10 minutes after I entered a woman approached me, asked if I had an appointment, and then informed me that because I did not have an appointment I would not be able to try on wedding gowns, but she could fit my bridesmaids in. So, my bridesmaids who were with me decided to go for it. Dresses were not pulled for us we were put in a corner and ignored. I, the bride walked around and pulled dresses, different sizes, and helped my girls into the dresses. After trying on two dresses, the consultant came over and asked if she could take my measurements, I agreed. I did not anticipate that I was going to be asked to remove all of my upper body clothing with the exception of my bra and camisole tank and then measured in the middle of the store in front of several other patrons including men ...THIS IS WHAT SHE DI...D!!! I am a plus size bride, and I am proud and accepting of my curves, and deserve to be treated like any other bride. She then went into each of my bridesmaids dressing rooms without knocking and measured them, then told them to get dressed. After she finished taking measurements, she vanished, only to reappear with a bride and 5 bridesmaids whom she catered to their every whim and request. In passing informed me that all of the measurements were at the front desk, and I needed to, make a return appointment. I decided to look around the store a bit, while doing so the consultant approached me 3 times in a 10 minute period and impatiently informed me that Nicole at the front desk was ready to make me an appointment. I felt discouraged, ignored, and pushed out of the store. Needless to say I left the store without making a return appointment!!!!! This was the worst experience I have had a bridal salon. While I understand that I did not have an appointment, a simple "I am sorry we do fitting by appointment only" would have sufficed. Instead I was embarrassed, and felt demeaned and insignificant. After this experience I started doing some research and discovered that many plus size brides have had similar experiences in your store. The staff was unprofessional and rude!!!! I have shared my experience at your store on facebook, all of the wedding blogs, and plus size fashion blogs I participate in. When I shared my experience I also included the names and contact information for all of the bridal salons within 50 miles of my home that carry plus size bridal gowns. Thank you for reading, and I expect a reply with an apology for the appalling way that my bridesmaids and myself were treated by your staff. I am writing this in hopes that no other bride has to suffer the humiliation, anger, distain, and overall unpleasant experience that I did.nbsp; Posted by aprill121[/QUOTE]
    Everything I hear about David's bridals in michigan are terrible. I've also hears rumors that you get terrible service if you're not black, that my friends experience, she's Latina. I'm white and I wasn't even offered to be measured by the black sales lady. I felt like she was uncomfortable around me. but got along great with the other bride, who was black. I went to the one in okemos, and their dresses had make up stains, snags and armpit stains. I was ignored too because my budget was 200. I was only shown hideous dresses that looked like they were for a senior citizen or a girls first communion. Do business locally! I did and I got great service.
  • Another vote for David's Bridal. We had a fine experience there twice with two appointments for my daughter and her bridesmaids.
  • My MOH is in Chesterfield and when I talked about dresses she cringed at a previous experience she had at a Detroit area David's.. This time she went to a different one and everything was fine.. It's awful that is so hit or miss but kudos for escalating your complaint because it really is unacceptable.
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  • I'm sorry this happened to you but in all fairness you're partially at fault. You didn't have an appointment.  Also posting this is breaking TK TOS which states that you can not join just to post a complaint about a vendor.
     
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  • I expected this to be way worse.  In no way does this sound like a "nightmare."
  • edited February 2013
    I'm sorry to hear of your experience at that store. I did got a David's Bridal also and had a total different experience. I did find when I was dress shopping that it made a difference if I had an appointment or not. However....

    The clerk should have just said, we don't have anyone to assist you at the moment but if you would like to make an appointment & look around to see what you would like to try on during your appointment, please feel free to do so. The whole thing with the measurements never should have happened, especially since you weren't going "We've found a dress & want to place orders for them".

    I hope your future dress shopping experience is much much better.
  • happyfor25happyfor25 member
    100 Love Its 100 Comments First Anniversary Name Dropper
    edited February 2013
    Retread...so true about the mother of the bride situation.  I took my 24 year old daughter to DB to look for a dress for my H and my 25th anniversary party and they assumed (understandably) that she was the bride and I the MOB.  However, even after correcting them several times, they still seemed really confused. 

    I was disappointed in the service at DB.  There was a particular dress that my daughter wanted to try on but the consultant said "oh, that must be either new or online only".  While my daughter was in the fitting room, I was browsing and found the dress she wanted to try on and the consultant seemed to be really annoyed with me.

    ETA:  Daughter had an appointment.  I agree with others that without an appointment, no one should have the expectation of being accomodated.
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  • I had an awesome experience at DB. I made an appointment for myself and a separate one for my BM's. My consultant was the best. she was funny and made feel comfortable instantlly.

    Did you go on a weekend? MY bm's appt was on a Sat. and they were soo busy, a few brides were turned away at the front desk because all consultants were busy with another bride. While my girls were trying on dresses, my consultant's shift had just ended so she brought in a new lady who was very quiet and kinda ignored us but I kinda liked it because we were able to pull our own dresses.
  • QueerFemmeQueerFemme member
    5000 Comments Fifth Anniversary 500 Love Its 5 Answers
    edited February 2013
    I honestly hated Davids Bridal.  It felt like a wedding cattle call. Way too many people. Not enough staff, etc.  But, I will agree with everyone else.  Your situation sounds really like it was mostly your fault.  

    There is no reason you should be measured in front of everyone else.  As soon as the consultant suggested such a thing, why didn't you say "I don't want to be measured in public".   I'm not sure why you would even agree to such a thing and not advocate for yourself.  You are making it sound like she drug you by the hair and made you be measured in front of everyone.  I'm sure that's not what happened. As far as you being there without an appointment, the bridal industry RARELY works without an appointment, anywhere. Not just Davids. So, that was all on you.

    I'm sorry that you probably aren't seeing the answers you want in response to your post.  But, this really does sound like mostly your doing or not doing. 
  • I also had a very positive experience at David's Bridal (I actually went to 3 separate stores in 3 different states over the course of a few months!) and I ended up purchasing my dress there. One thing I cannot stress enough is weekday appointments!! I know this is simply not possible for many brides given work schedules and also those of their BMs (my fiance and I are not having a wedding party, so I didn't have to worry about that). However, if you CAN go during the week, DO. At my final appointment at the David's closest to where I live, I went on a Tuesday evening at 6pm. For half an hour, I was the only customer in the store and I got attention from about 4 consultants! When I went to pick up my dress from that same store 6 weeks later on a Saturday afternoon - they were absolutely PACKED. Saturdays and Sundays, most bridal salons are swamped and the simple fact is that there's barely room for the brides and parties with appointments, let alone those who just drop in.
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  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_davids-bridal-nightmare?plckFindPostKey=Cat:Wedding%20BoardsForum:15Discussion:8890eaa1-57c8-45b1-8189-3cc25dcd7f0bPost:4844a14d-6ae3-4758-b04a-315b5a3c90f6">Re: David's Bridal Nightmare!!!</a>:
    [QUOTE]I'm sorry this happened to you but in all fairness you're partially at fault. You didn't have an appointment.  Also posting this is breaking TK TOS which states that you can not join just to post a complaint about a vendor.
    Posted by HobokenBride2012[/QUOTE]

    <div>just an fyi it says she joined in 2005 not 2013 so i doubt she joined just to complain about a vendor... she prob was a lurker just like  A LOT of knotties are,. just so happens her first post was to complain bc she wanted to. </div>
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  • I'm sorry, but to me this isn't a nightmare.... It's a lack of planning on your part. I would be completely furious if I was in that David's bridal the same day as you, and in the middle of my PREVIOUSLY SCHEDULED APPOINTMENT, my consultant stepped away to help you and your girls. Appointments are so each bride, or bridesmaids gets individual service. You didn't book an appointment, so you didn't get service.
  • HobokensFuryHobokensFury member
    5000 Comments Sixth Anniversary 500 Love Its First Answer
    edited February 2013
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_davids-bridal-nightmare?plckFindPostKey=Cat:Wedding%20BoardsForum:15Discussion:8890eaa1-57c8-45b1-8189-3cc25dcd7f0bPost:1b275749-333b-4fc9-ac3d-0b70502ccae1">Re: David's Bridal Nightmare!!!</a>:
    [QUOTE]In Response to Re: David's Bridal Nightmare!!! : just an fyi it says she joined in 2005 not 2013 so i doubt she joined just to complain about a vendor... she prob was a lurker just like  A LOT of knotties are,. just so happens her first post was to complain bc she wanted to. 
    Posted by keyshkeyshx04x[/QUOTE]

    Join dates are not always accurate.  It's a glitch.  Why would one wait 7 years to post?  That's a lot of lurking.
     
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  • I would make an appt, and go back and give them a second chance.  If you can do it on a weekdday even better.  Sautrdays are a bit chaotic in my opinion.
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_davids-bridal-nightmare?plckFindPostKey=Cat:Wedding%20BoardsForum:15Discussion:8890eaa1-57c8-45b1-8189-3cc25dcd7f0bPost:8e042022-5316-4994-bb56-f5047e04bbd4">David's Bridal Nightmare!!!</a>:
    [QUOTE]The following email was sent to David's Bridal by myself.... My experience was awful!!!! Have any other brides had this problem at David's Bridal? I am writing you in reference to an experience I had recently at a David’s Bridal Store. My visit to the Dearborn, Michigan store... about 10 minutes after I entered a woman approached me, asked if I had an appointment, and then informed me that because I did not have an appointment I would not be able to try on wedding gowns, but she could fit my bridesmaids in. So, my bridesmaids who were with me decided to go for it. Dresses were not pulled for us we were put in a corner and ignored. I, the bride walked around and pulled dresses, different sizes, and helped my girls into the dresses. After trying on two dresses, the consultant came over and asked if she could take my measurements, I agreed. I did not anticipate that I was going to be asked to remove all of my upper body clothing with the exception of my bra and camisole tank and then measured in the middle of the store in front of several other patrons (including men) ...THIS IS WHAT SHE DI ... D!!! I am a plus size bride, and I am proud and accepting of my curves, and deserve to be treated like any other bride. She then went into each of my bridesmaids dressing rooms (without knocking) and measured them, then told them to get dressed. After she finished taking measurements, she vanished, only to re-appear with a bride and 5 bridesmaids whom she catered to their every whim and request. In passing informed me that all of the measurements were at the front desk, and I needed to, make a return appointment. I decided to look around the store a bit, while doing so the consultant approached me 3 times in a 10 minute period and impatiently informed me that Nicole at the front desk was ready to make me an appointment. I felt discouraged, ignored, and pushed out of the store. Needless to say I left the store without making a return appointment!!!!! This was the worst experience I have had a bridal salon. While I understand that I did not have an appointment, a simple "I am sorry we do fitting by appointment only" would have sufficed. Instead I was embarrassed, and felt demeaned and insignificant. After this experience I started doing some research and discovered that many plus size brides have had similar experiences in your store. The staff was unprofessional and rude!!!! I have shared my experience at your store on facebook, all of the wedding blogs, and plus size fashion blogs I participate in. When I shared my experience I also included the names and contact information for all of the bridal salons within 50 miles of my home that carry plus size bridal gowns. Thank you for reading, and I expect a reply with an apology for the appalling way that my bridesmaids and myself were treated by your staff. I am writing this in hopes that no other bride has to suffer the humiliation, anger, distain, and overall unpleasant experience that I did. 
    Posted by aprill121[/QUOTE]<div>
    </div><div>I didn't have the greatest experience at Davids bridal, but it wasn't horrible by any means.</div><div>
    </div><div>I see you live close to me....i highly reccomend bella donnas in wyandotte, its a smaller salon, but they have a decent selection and their customer service was impecable.

    </div>
    Christie + Chad ~June 8, 2013~
     CPT & mama to 9 kids, one SIL & a grandbaby girl!
  • My matron of honor and I recently went to the David's Bridal in Pittsburgh, Pa... We did not have an appointment, but walked in and I asked the girls if they had time for us, and they were very nice and said, we always have time. I would recommend that branch to anyone who asked. They were great in every aspect :)

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  • I don't think you have a legitimate complaint either.

    If I was a bride that had actually bothered to make an appointment, and my attendant had LEFT to take care of some random girl who had wandered in without one?  I would have been LIVID.  I would have walked up to you and asked you why you were stealing my appointment, then came to the boards and complained about how this David's Bridal let some random princess diva wannabe walk all over my appointment.

    Just get an appointment, the world doesn't sit and wait for you to arrive.  Other people made appointments, they get priority.  That's how it works.  Being pissed about that is like being pissed about rain existing.  It's kind of pointless and self-defeating.
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  • I loved my DB, even got my alterations there and have absolutely no complaints! I'm also a petite plus size so I always feel kind of impossible to fit even in regular street clothes, much less bridal gowns, lol. I found my dress on my first shopping trip and had an excellent time doing so. My consultant was super sweet, really helpful, and just so receptive to the things I said I liked/disliked about one dress or another. They're not all terrible but definitely would always recommend making an appointment (on a weekday if at all possible; my DB was practically empty the day I went.)
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  • I HATED DB, and I had an appointment. I was ignored and the consultant scoffed at me when I asked for help getting into a heavy gown. We gave up and left. Try a smaller store and make an appointment in advance.

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  • I am so sorry that you had such a negative experience.   bought my dress in 2012 at David's Bridal in Michigan (not the Dearborn store).  I walked in without an appointment and a consultant was there to help me almost immediately.  I think it depends on which store you go to. 
  • wow i'm sorry that happened to you.  I had gone to DB to look around... I didn't have an appointment but wasn't really looking into trying dresses on.  I dealt with some rude employees...  I was offered to make an appointment 2 hours later but based on how they treated me... I declined. 

    I found the dress that I loved after going to 2 different shops.  Good luck and keep on trying! 
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  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_davids-bridal-nightmare?plckFindPostKey=Cat:Wedding BoardsForum:15Discussion:8890eaa1-57c8-45b1-8189-3cc25dcd7f0bPost:7f3ad1f0-1f0a-4a01-81f5-a2cf5aa1132d">Re: David's Bridal Nightmare!!!</a>:
    [QUOTE]In Response to Re: David's Bridal Nightmare!!! : Join dates are not always accurate.  It's a glitch.  Why would one wait 7 years to post?  That's a lot of lurking.
    Posted by HobokenBride2012[/QUOTE]

    Eh, I joined in '09 but didn't start posting until summer of '11 because I just so happened to come across the boards and figured why not chime in.  I had mainly used TK site to research ideas and such.

    So, right now I am giving her the benefit of the doubt.

  • aprill121aprill121 member
    Tenth Anniversary 10 Comments
    edited February 2013
    Ok, so to clear up the posting issue, Yes, I have been a member since 2005, I used the knot to find resorces while planning my parents surprize anniversary party. My fiance and I have been together for 5 years and we got engaged 1 year ago. I also used the knot when planning my previous wedding.
    As I stated in the email, I know I did not have an appointment, and I did NOT expect to get fitted. We were there to browse (stopped on the way home from a bridal show). However, the consultant told us she could fit my bridesmaids. Then ignored us and was rude. That was what upset me. I also put in the email, if you read all of it, that I would have preffered to have been told to make an appointment instead of being rushed, ignored, and barely serviced by someone with a rude attitude.
    Just to clarify a few things, I did tell the consultant that I was uncomfortable being measured in the middle of the store. She should not have even ASKED me to do this. While I understand that DB is not a couture salon, that shouldn't matter, it is a bridal gown retailer. I do believe that as a bridal gown retailer they should provide better service. My lack of having an appointment does not excuse a sales person being rude. 
    Also, she opened the doors of the dressing rooms without knocking, exposing my bridesmaids in next to nothing to the store and it's patrons, appointment or not, this is unacceptable.
    I purchased my previous gown from a couture shop, but all of my bridesmaid dresses were purchased at David's Bridal, and it was a wonderful experience. I didn't have an appointment then either  but went in browsed, found styles we liked, and hapily made an appointment to try them on.

    I don't want to sound arguementative, I just wanted to clear up a few points for those who responded. I think I am a reasonable person, but I was really angry when I left the store.
    Those of you who said I don't have a legitimate complaint, I was not looking for validation of my feelings, or my complaint. To me it's a legitimate complaint. I simply asked if anyone had a similar experience. Having said that, thank you for all of the responses, I do appreciate you taking the time to respond.
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_davids-bridal-nightmare?plckFindPostKey=Cat:Wedding BoardsForum:15Discussion:8890eaa1-57c8-45b1-8189-3cc25dcd7f0bPost:3cf23227-043f-4ba5-9e11-5a081c253310">Re: David's Bridal Nightmare!!!</a>:
    [QUOTE]I don't think you have a legitimate complaint either. If I was a bride that had actually bothered to make an appointment, and my attendant had LEFT to take care of some random girl who had wandered in without one?  I would have been LIVID.  I would have walked up to you and asked you why you were stealing my appointment, then came to the boards and complained about how this David's Bridal let some random princess diva wannabe walk all over my appointment. Just get an appointment, the world doesn't sit and wait for you to arrive.  Other people made appointments, they get priority.  That's how it works.  Being pissed about that is like being pissed about rain existing.  It's kind of pointless and self-defeating.
    Posted by Peledreamsofrain[/QUOTE]

    WOW!!!! Please read my response to the posts. I am not a diva princess wannabe, nor did I intend to steal anyones appointment. The girl at the desk at the front of the store told me she could fit in my bridesmaids because another wedding party cancelled, I guess I should have clarified that! As I stated in the email if you read it in entirety, I would have been fine if she told us we needed to make an appointment, I did not think I was going to waited on because I walked in the door, I just wanted to browse!!!! BTW I love rain!!!!!
  •  

    I’m sorry you had that experience. Hopefully, next time with an appointment you can avoid this.Good luck shopping.

    I was at DB yesterday, and boy was I mad. My consultant wrote me off and to top it all off started helping another girl during my time slot. She barely helped me at all. I understand my wedding is 2 years from now but that does not make me any less of a customer. I actually wanted to purchase one of the dresses I tried on. Ha, that didn’t happen because I refused for her to gain commission from my purchase. This was my first experience looking for a dress and I didn’t care for it at all.

     

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