Attire & Accessories Forum

AA Bride... I wouldnt :( (LONG)

Wanted to pass along my experience for brides considering using Alfred Angelo. I understand all stores are different, but AA is refusing to make right what their store screwed up. Feel free to take this information when making your dress decision or ignore it.

I had a wonderful dress buying experience at their store in Dayton, but after that it all fell apart. I had 6 dress fittings with the seamstress at the store. Each time the dress had major fitting problems and each time the seamstress blamed me for the problems. I heard everything from "you are too curvy" to "are you eating too much salt" to "are you not eating".... many of these statements were at fittings that were 2, 3, or 4 days apart.

When I tried to talk to the manager, she would ignore me or tell me "a good enough fit should be fine". 1 week before my wedding the dress still did not fit and the seamstress told me that she didn't think she could make it work. She also told me that she could try a few more things but that she wont know how the fabric will lay until I try it on. As you can imagine this did not leave me with much confidence. When I left the store that day, without my dress, nobody in the store said anything to me... not the manager, not the seamstress, not the sales lady. I immediately went across the street and tried on dresses at David's. I found a wonderful dress and it was fitted to me PERFECTLY in 4 days.

AA still has the dress (wedding was 9/17 and today is 10/12) and I am trying to get my money back. So far I am getting a lot of run around and the seamstress lied to the district manager. The district manager had the dress shipped to her to look at. She promised to call me on a Monday and by Thursday I had not heard rom her. When I called her, she informed me that she had since got the H.R. department involved in the situation and I would get a decision the next day. 5 days and 2 voicemails (from me to her) later, I got the decision. They will reimburse part of the alterations fee and that is it. The company still has the dress, which I could not wear BECAUSE THEY HAD IT and it didnt fit. I have contacted the BBB in my area, but this is about much more than incompentance at the store, but also about poor customer service at every level of their company. 

At this point, I am advising everyone I know and even those I dont to beware of giving them your business. I hope that nobody ever has the same experience I had :(

image Sept 2011 Favorite Registry Item
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