First off, Bella-Tiara is located in NY, and I am in CT....so why would the priority shipping take over a week? Very Slow! It should have gotten here in 2 days. The bracelet had a gray stone which I consider damaged. Maria refused a full refund, she wanted her 25% restocking fee. This was NOT my fault, I just didn't change my mind, it was DAMAGED. I do not want to exchange it for anything else, because I don't want to do business with Bella-Tiara if they have NO quality control. Buyer BEWARE !