So, one of my bridesmaids had a problem with her dress. It was about 3 sizes too big. If she did not hold the dress up, it would fall off her.
My aunt is graciously altering the other bridesmaids' dresses for free (and their dresses are not that big), but this much altering was too much for her.
I called the store where we bought the dress to see what we could do. They told me that they could not do anything to help me, and it wasn't their fault. My maid and I went into the store to show the store manager that there was obviously somehting wrong.
The manager and her assistant saw my friend put on her dress, have it fall off, and stared for a minute. Then they went into an office talk it over.
When they came back, they measured again, consulted size cahrts, and figured that the manufacturer must have screed up the sizing, or sent the wrong size dress. Then they offered to do the alteration for $70.
I asked if they could do it for free, and they gave me attitude about how $70 was a bargain for that much work. I told them I would have paid nothing if the dress fit, since my aunt would do it. I had to debate for a good 15 minutes about how they should do it for free, since they have the relationship with the distributor/manufacturer etc, and I gave them my business.
Eventually, they said they would alter the dress for free. I thanked them, and told them how much I appreciated their decision.
Was I in the wrong? I understand that the dress store had no way of knowing the manufacturer sent the wrong size, but my best friend spent a bit on money on a dress that did not fit at all. And call me crazy, but I always thought that helping the customer was important for a retail business.
Did anyone else have a similar situation? How did you handle it? (Sorry for the wall of text!)