I had a HORRIBLE experience at Hitched in Georgetown. I felt like the consultant did NOT want to help us and was constantly saying "No" to any request. She was young and unmarried; which is when I learned that I perfer a more "seasoned" consultant.
**Let me preface with, customer service is HUGE in my book - in ANY service orintated establishment - no exclusions...** Dispite our appointment time, they were overbooked and asked us to share the main space - not a big deal. However, she asked me (the bride) to move from the couch to a rather uncomfortable chair, for which I refused. The other bride and her family were lovely and we all managed to share the space without commotion.
We were also asked not to take pictures, which I totally understand, however most everyone else allowed to snap away!
Perhaps our AMEX was not gold enough, or our skin was...
Had a MUCH better experience at Priscilla...where the manger when above and beyond to help and most us comfortable.