I ordered my dress in October from House of Brides. Everything seemed just fine I loved my consulted. I specail ordered my dress to have a corset back instead of a zipper up fake button style. They told me my dress would be here the first week of June.
Through out the past 9 months I have never recieved a phone call from them letting me know that my dress is on schedule or anything. So I decided to called them about a month ago and make sure it would be here by the first week of June they said it would be there.
Then I called them a couple days after the 1st to see if my dress was there yet and they said it would be here on the 13th. Well that would make it a week late. Then on Monday the 13th I called and again it was not there and they said it would be here today (thursday the 16th). I was so mad.
Then today I call and call and call and I keep being put on hold then tranfered to voice mails and no one ever calls me back. So finely I tell the receptionist to go find the ordering lady and put her on the phone. Then the lady is kinda rude with me but I can tell she is trying to keep it in. She tells me that fed ex does not deliver until until between 2 and 5. (It would have been nice for them to tell me that last time I called!)
Anyways... so it's finally 6 o'clock and they call to tell me my dress is in. I go there to try it on and when we (my sister and I) take it out of the plastic we notice it is not a corset back! I felt like crying. So now we are demanding that the dress be fixed in the next two weeks or we want a full refund. But I think tomorrow I am going to tell the manager that I want a full refund right now becuase I do not want to deal with their crappy store anymore!
Does any one have any suggestions of how I should deal with this?
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