My daughter chose a beautiful dress from this company 12 months before my wedding. They were very accommodating to send fabric samples and tell us the process of ordering the dress. My 9 yr old daughter was my only attendant and the only thing she wanted was to wear the dress she selected in The Knot. We called several months before the wedding to reserve our cut time and paid for the dress in full. I was then instructed that 2 months before the wedding they would call me for the measurements. It never happened and I called on my own. At that time they charged me again for the dress. I called several times for a credit and only received a call back after an angry message-they were very hard to get on the phone, and never provided me with a credit. When the dress didn’t arrive at the time they had promised, I called and was told it would arrive any day. It never came and when I called back everyone was at New York Fashion week and I couldn’t reach them for over a week. When I finally spoke with someone they realized they didn’t know where the dress was. I asked for a tracking number and a receipt and was given several commitments for information over the next week and none were kept. After several requests, I never received a receipt or tracking number. The dress that was to arrive one month before my wedding arrived 3 days before. I was forced to shop for a back up dress, all the while having paid twice for one that I had not received, because after two months I still had not been given my money back. It was beautiful when I got it, however there were not any hanging straps and I had to pay my bridal tailor to add them and we were unable to make any last minute fixes that we wanted to make. I was told that the dress was lost, a new one was made, the designer would call me to personally apologize, all promises that never happened. Today, 4 months after my wedding I am still trying to receive the overcharge on my card and have turned it over to my bank to handle, canceling all my account information that I gave them. They are only reachable by phone and have not called to apologize or make the situation right. Working in sales I understand that snags happen and felt that I spoke with them in a very reasonable manor; however, never promise a client something and fail to come through, especially when the commitment is as a small as communication.