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L&H bridal just made me cry because they were so rude to me!

welp so much for a fun experience of getting my alterations started! I went to my appointment at L&H bridal, where I started my dress shopping and where my sister got her dress from along with alterations so they kind of know us. I go in make small talk with the women, then go up and put my dress on and wait for the women to do alterations to come in. As im standing there all excited in walks the ...women with the look of total disgust on her with her arms folded, proceeds to tell me (basically yelling at me) that I might as well just spit in her face because I didnt buy a dress from her and How dare I bring a dress that she has and that I "tired on" in here and ask to "fix it". OKAY, you knew who I was when I called and asked you about outside alterations, YOU knew that I bought a dress elsewhere, If you didnt want to do alterations to a dress that I bought elsewhere you could have told me before I came. but NO you waited until I was there in my dress excited about my alterations to basically spit in my face and make me feel terrible about even going there!  HOW dare her make a bride feel that way! I dont understand why you would talk to someone the way she did to me! I was in tears! I didnt even know what to say. I just told her to forget it Ill take my business elsewhere and stood in the dressing room crying in my wedding gown!! because of how awful she talked and made me feel! I DO NOT recommend L&H bridal for anything!! Thanks for making me feel horrible and ruining what should of been a fun experience!!!

Re: L&H bridal just made me cry because they were so rude to me!

  • Oh honey, I'm so sorry you had that experience. Write a terrible yelp review for her store if she has one to help other well-meaning brides stay far far away!
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  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_lh-bridal-just-made-me-cry-because-they-were-so-rude-to-me?plckFindPostKey=Cat:Wedding BoardsForum:15Discussion:fdbbeb51-6057-4741-9afe-2a1f64566441Post:9d5a3d11-c766-4d0c-8f16-12ef6c5feec3">Re: L&H bridal just made me cry because they were so rude to me!</a>:
    [QUOTE]In Response to L&H bridal just made me cry because they were so rude to me! : I'm sorry you had this experience, but I sympathize with the store owner.  You tried on a dress you loved in her store and then bought it somewhere else.  That's OK.  I did it for my daughter's wedding, too.  But then you bring the dress into her shop to use her seamstress?  No.  You really should have found your own alterations seamstress independently.  I don't blame her for being angry.  You tried to take advantage of her.
    Posted by CMGr[/QUOTE]

    I'm sorry but I am going to have to agree with this. 

    Why in the world would you think this was ok to do?  I am sorry that the owner yelled at you but she had every right to be angry.  By trying on a dress in her store, buying it elsewhere and then bringing it back to the original store for alterations is basically a huge slap in her face.

    Find a different seamstress.  And typically it is a best practice to not use a salons alterations area if you didn't purchase the dress from there to begin with.

  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_lh-bridal-just-made-me-cry-because-they-were-so-rude-to-me?plckFindPostKey=Cat:Wedding BoardsForum:15Discussion:fdbbeb51-6057-4741-9afe-2a1f64566441Post:a7297957-902e-45a4-8106-b7ac1489d917">Re: L&H bridal just made me cry because they were so rude to me!</a>:
    [QUOTE]In Response to Re: L&H bridal just made me cry because they were so rude to me! : I'm sorry but I am going to have to agree with this.  Why in the world would you think this was ok to do?  I am sorry that the owner yelled at you but she had every right to be angry.  By trying on a dress in her store, buying it elsewhere and then bringing it back to the original store for alterations is basically a huge slap in her face. Find a different seamstress.  And typically it is a best practice to not use a salons alterations area if you didn't purchase the dress from there to begin with.
    Posted by Maggie0829[/QUOTE]

    Yep, all of this.

    And I wouldn't post a Yelp review about it because you're the one who is going to look bad, especially if the owner of the store decides to respond to your complaint.

  • HobokensFuryHobokensFury member
    5000 Comments Sixth Anniversary 500 Love Its First Answer
    edited January 2013
    I totally agree with CGMr and Maggie.  You totally did slap that woman in the face.  Please don't post bad reviews when it was your bad choice that casued the problem.
     
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  • GOOD I HOPE YOU GET TO EXPERIENCE WHAT I JUST DID AND THEN ILL SIT BACK AND LAUGH AND ALL YOU RUDE WOMEN!!

  • Maggie0829Maggie0829 member
    Eighth Anniversary 10000 Comments 500 Love Its 25 Answers
    edited January 2013
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_lh-bridal-just-made-me-cry-because-they-were-so-rude-to-me?plckFindPostKey=Cat:Wedding BoardsForum:15Discussion:fdbbeb51-6057-4741-9afe-2a1f64566441Post:1a93adc4-4a31-4b85-a3f8-7eef1bc7da9a">Re: L&H bridal just made me cry because they were so rude to me!</a>:
    [QUOTE]GOOD I HOPE YOU GET TO EXPERIENCE WHAT I JUST DID AND THEN ILL SIT BACK AND LAUGH AND ALL YOU RUDE WOMEN!!
    Posted by ChristineHerritt[/QUOTE]

    Wow, you really don't understand what you did wrong do you?  Put yourself in the shoes of the salon owner.  A nice girl comes in to try on dresses.  She doesn't buy anything, ok that's fine it happens.  But that same nice girl comes back to the salon for alterations of the same exact dress she tried on but bought it from a different store.  Yes, the salon owner has the right to be pissed.  Could she have handled it differently?  Yes, she could have.  She should have told you no that they do not take outside dresses, but she didn't.

    You are still in the wrong for what you did.  I am not sure why you thought it best to go there for alterations even though you didn't purchase your gown there.  That to me is weird itself, but to basically rub it in the face of the owner and the salon that even though you used their time to try on dresses only to purchase it from a different location and then expect them to open their arms graciously to you for your alterations is ridiculous.

    Edit:  Oh and we aren't being rude we are being truthful.  They are two different things.

  • I have to disagree with mostly everyone. If this woman was a professional, insulted or not, she should not have yelled at a customer like a schoolgirl. Being an adult, she should have acted in a professional manner and told the OP over the phone that she would not do alterations on dresses not purchased at the store. The fact that she waited until the OP was in her dress to verbally assault her is completely uncalled for IMO. She welcomed the alterations over the phone then acted inappropriately in person.
    "Judging a person does not define who they are. It defines who you are."
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_lh-bridal-just-made-me-cry-because-they-were-so-rude-to-me?plckFindPostKey=Cat:Wedding BoardsForum:15Discussion:fdbbeb51-6057-4741-9afe-2a1f64566441Post:71609afb-1a72-44ae-8dec-c6298c448a8f">Re: L&H bridal just made me cry because they were so rude to me!</a>:
    [QUOTE]I have to disagree with mostly everyone. If this woman was a professional, insulted or not, she should not have yelled at a customer like a schoolgirl. Being an adult, she should have acted in a professional manner and told the OP over the phone that she would not do alterations on dresses not purchased at the store. The fact that she waited until the OP was in her dress to verbally assault her is completely uncalled for IMO. She welcomed the alterations over the phone then acted inappropriately in person.
    Posted by Amanda1443994[/QUOTE]

    I am pretty sure in my last post I said that the owner should have handled the situation differentely and turned down the alterations on an outside dress.

    What is the issue is that OP is expecting us to pat her on the sholder and tell her how horrible the woman is for being so upset with her.  But since the OP brought it upon herself to make a poor decison of bringing an outside dress which she purchased from another store but that she tried on at the salon who was going to do the alterations is a major slap in the face and the owner had every right to be upset.

    Like I said previously, the owner was out of line with how she handled the situation but the OP should not have used the salon in the first place for alterations and not have expected some sort of problem.

  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_lh-bridal-just-made-me-cry-because-they-were-so-rude-to-me?plckFindPostKey=Cat:Wedding%20BoardsForum:15Discussion:fdbbeb51-6057-4741-9afe-2a1f64566441Post:1a93adc4-4a31-4b85-a3f8-7eef1bc7da9a">Re: L&H bridal just made me cry because they were so rude to me!</a>:
    [QUOTE]GOOD I HOPE YOU GET TO EXPERIENCE WHAT I JUST DID AND THEN ILL SIT BACK AND LAUGH AND ALL YOU RUDE WOMEN!!
    Posted by ChristineHerritt[/QUOTE]

    Actually you're yelling at us. Therefore you're the rude one.  No one was rude to you. Yes the owner could have handled it better but you made a poor judgement call. Therefore you have to take responsibility for you're own part in this. 
     
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  • The OP said she had tried on dresses at the shop.  Could have been other dresses, not necessarily the same dress that she bought elsewhere.  The shop person may have just assumed that if they do carry the same or a similar dress.

    Seems to me the shop had two choices in this situation - make no money from the OP at all or make a hefty fee doing alterations on a dress that they apparently know how to alter since they carry it.  They chose to be rude and throw away business, and they should have told her up front they wouldn't do an outside alteration if they wouldn't.

  • Maggie0829Maggie0829 member
    Eighth Anniversary 10000 Comments 500 Love Its 25 Answers
    edited January 2013
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_lh-bridal-just-made-me-cry-because-they-were-so-rude-to-me?plckFindPostKey=Cat:Wedding BoardsForum:15Discussion:fdbbeb51-6057-4741-9afe-2a1f64566441Post:295a7f09-ae98-4e7e-af5f-c97a3786382c">Re: L&H bridal just made me cry because they were so rude to me!</a>:
    [QUOTE]The OP said she had tried on dresses at the shop.  <strong>Could have been other dresses, not necessarily the same dress that she bought elsewhere</strong>.  The shop person may have just assumed that if they do carry the same or a similar dress. Seems to me the shop had two choices in this situation - make no money from the OP at all or make a hefty fee doing alterations on a dress that they apparently know how to alter since they carry it.  They chose to be rude and throw away business, and they should have told her up front they wouldn't do an outside alteration if they wouldn't.
    Posted by Jennlee2[/QUOTE]

    She purchased the same dress that she tried on at the one salon at a different store.

    Here is a quote from the OP <strong>"How dare I bring a dress that she has and that I "tired on" in here and ask to "fix it"."

    </strong>By bringing the dress back to the first salon she is basically telling them that they aren't good enough to buy a dress from but they are good enough to alter a dress purchased elsewhere.

  • Wow, I don't think the OP did anything wrong. The shop said they took outside alterations. So what she bought her dress elsewhere? She took it there for alterations, so they were still going to make money of her. If they are going to throw away business, they need to stop doing outside alterations.
  • I appricate the comments and your opinions but How about I didnt even purcahse my dress and that a family memeber purcahsed the dress for me from another store for me without me knowing as a gift and they do not have a in house seamstress so I know that L&H did good work and thought of them. SO yes I could have went else where but knowing their work I wanted to use them. They should have told me when I told them who I was, (them knowing me from when I was there with my sister for her wedding and me when I tried on dresses) They could have told me to not to come in. Plain and simple.

  • How was the owner to know what dress you were bringing in?  Honestly, I don't think she handled this well, but I sympathize with her.  Being a bride doesn't mean that you get to dismiss business practices in the name of your day.  The owner has a valid problem, got angry, and let out her frustration poorly.  We're all human.  You made a mistake here, too. 

    When I was about thirteen, I bought a hotdog outside then went inside a restaurant to meet my friends.  The waitress told me in no uncertain terms that I was out of line bringing in food from outside.  I was initially angry, then realized that it wasn't fair to their business.  However innocent I thought the situation was, in the end, I was wrong.

    Time to go to an independent seamstress.
  • loca4pookloca4pook member
    1000 Comments 25 Love Its Name Dropper First Anniversary
    edited January 2013
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_lh-bridal-just-made-me-cry-because-they-were-so-rude-to-me?plckFindPostKey=Cat:Wedding BoardsForum:15Discussion:fdbbeb51-6057-4741-9afe-2a1f64566441Post:815c3192-7dd5-4696-943d-66c0abea0a74">Re: L&H bridal just made me cry because they were so rude to me!</a>:
    [QUOTE]Wow, I don't think the OP did anything wrong. The shop said they took outside alterations. So what she bought her dress elsewhere? She took it there for alterations, so they were still going to make money of her. If they are going to throw away business, they need to stop doing outside alterations.
    Posted by SmallenForever[/QUOTE]

    I actually agree with this. It's not like she was asking for them to do it for free. The owner could have declined on the phone and not wasted the person's time. THAT is poor customer service.

    The customer is always right is usually the normal customer service policy. Most business owners wouldn't yetll at a customer over something like this, actually.


    What I don't understand, why not get alterations at the actual shop you bought it at? or did you buy it online?
  • JoanE2012JoanE2012 member
    5000 Comments 500 Love Its Fourth Anniversary 5 Answers
    edited January 2013
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_lh-bridal-just-made-me-cry-because-they-were-so-rude-to-me?plckFindPostKey=Cat:Wedding BoardsForum:15Discussion:fdbbeb51-6057-4741-9afe-2a1f64566441Post:663259c7-edad-4a63-b076-6db9c13a63af">Re: L&H bridal just made me cry because they were so rude to me!</a>:
    [QUOTE]I appricate the comments and your opinions but How about I didnt even purcahse my dress and that a family memeber purcahsed the dress for me from another store for me without me knowing as a gift and they do not have a in house seamstress so I know that L&H did good work and thought of them. SO yes I could have went else where but knowing their work I wanted to use them. They should have told me when I told them who I was, (them knowing me from when I was there with my sister for her wedding and me when I tried on dresses) They could have told me to not to come in. Plain and simple.
    Posted by ChristineHerritt[/QUOTE]

    Are there NO other seamstresses in your area?!  I would have been horribly embarrased to go back to a shop for alterations for a dress I bought (or a family member bought) elsewhere AFTER I had tried it on at that store.  I wouldn't dare step back into that shop with that dress for alterations.
  • Jennlee2Jennlee2 member
    10 Comments 5 Love Its First Anniversary
    edited January 2013
    Here is a quote from the OP "How dare I bring a dress that she has and that I "tired on" in here and ask to "fix it"."

    ------

    She's quoting the person from the shop.  She never said she tried the same dress on.  The person from the shop thought she did, but we don't know that.  Lots of shops carry the same and similar dresses.

    Even so, they do outside alterations, so they shouldn't have an attitude about doing an outside alteration no matter what the dress is.

    Looking at the Yelp reviews on the shop I do see that some others have noted rudeness on the part of the staff.




  • She posted it on Weddingbee too, where, of course, all 20 some posters agreed with her.


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